Trade Specialist: Build Relationships, Drive Trade Sales

Box Hill Warehouse; Melbourne; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Team discounts

OnePass membership

100+ benefits

Parental leave 12 weeks

Festive gifts

Cafe discounts

Travel opportunities

Job summary

Box Hill Warehouse is seeking a Trade Specialist to deliver best-in-class service to our trade customers. You will build relationships, manage high-volume inventory processes, and contribute to the store’s commercial growth while handling a diverse client portfolio including builders, carpenters, plumbers and electricians.

The role offers a pathway into other areas such as Quoting, Account Management, and Business Development, with training and development support within a collaborative retail

Qualifications

• Experience in customer service and administrative roles.
• Good computer literacy and ability to learn new systems including emails, quoting and CRMs.
• Detail oriented with a professional approach.
• Confidence to reach out to, connect with, and communicate with customers.
• Genuine interest in trade products and eagerness to learn more about products and services.

Responsibilities

• Provide customers with the best experience, focusing on trade products.
• Manage customer relationships and quoting systems.
• Generate future sales leads and build relationships in the local area and organizations.
• Be part of a supportive, inclusive team that adds value to the community.

Skills

Customer service

Administrative experience

Computer literacy

Communication skills

Tools

CRM software

Quoting systems

Job description

Box Hill Warehouse is seeking a Trade Specialist to deliver best-in-class service to our trade customers. You will build relationships, manage high-volume inventory processes, and contribute to the store’s commercial growth while handling a diverse client portfolio including builders, carpenters, plumbers and electricians.

The role offers a pathway into other areas such as Quoting, Account Management, and Business Development, with training and development support within a collaborative retail