Trade Specialist

Bunnings Warehouse; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Bunnings Warehouse in Melbourne is seeking a Trade Specialist to deliver outstanding service to trade customers and support a busy warehouse operation. You will develop skills in relationship building, high-volume inventory management and logistics while contributing to the warehouse's commercial growth.

You’ll engage with residential builders, carpenters and tradespeople, helping them sourcing products and solutions for their jobs.

Qualifications

• Experience in customer service or retail is preferred.
• Strong attention to detail and professional demeanor.
• Ability to learn new systems including emails, quoting and CRMs.

Responsibilities

• Provide our customers with the best experience, with a focus on trade products.
• Be responsible for our customer management and quoting systems.
• Generate future sales leads and maintain relationships within your local area and local organisations.
• Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way.

Skills

Customer service

Relationship building

Sales mindset

Communication skills

Tools

CRM software

Quoting systems

Job description

Joining Bunnings as a Trade Specialist, you'll bring your knowledge, passion and enthusiasm to provide the best experience to our trade customers. You'll have the chance to develop skills in relationship building, high-volume inventory management and logistics, while playing a crucial role in contributing to your warehouse's commercial growth. You'll handle a diverse client portfolio, including residential builders, carpenters, plumbers, electricians, and more.

What's involved:

• Provide our customers with the best experience, with a focus on trade products
• Be responsible for our customer management and quoting systems
• Generate future sales leads and maintain relationships within your local area and local organisations
• Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way

Who we're looking for:

If you're passionate about customer service and driven to advance your career, this role is for you. It offers pathways into other areas such as Quoting, Account Management, Business Development, and more. You will have an interest in trade products and an understanding of how to drive sales within a retail environment. Experience in the industry is always a plus, however we will make the most of your transferable skills and give you the tools you'll need to succeed.

You'll need:

• Previous experience in a customer service and administrative based role is desirable
• Good computer literacy and the ability to learn new systems including emails, quoting and CRMs
• To be detail oriented with a professional approach
• Confidence to reach out to, connect with, and communicate with customers
• Genuine interest in trade products and an eagerness to learn more about products and services
• To act with integrity, be safe and do your best