Trade Sales Support Specialist (Full-Time)

Sunshine Mitre 10; Queensland; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Health benefits

Training

Job summary

Sunshine Mitre 10 Bundaberg is seeking a motivated team member to support our in-store Trade Team and Trade Account Managers who visit builders across the Bundaberg region.

You’ll be handling customer orders, preparing quotes, stock checks, and coordinating with yard, store and delivery teams to ensure orders are looked after from start to finish. This full-time role offers training, staff discounts and career progression opportunities.

Qualifications

• Excellent communication skills and confidence dealing with customers.
• Previous experience in sales, customer service, administration, or a trade environment.
• Strong organisational skills and attention to detail.
• Able to manage multiple orders and enquiries at the same time.
• Good computer skills and comfortable learning new systems.
• Reliable, proactive, and able to work as part of a team.
• Good problem-solving skills and a practical approach to getting things done.
• Positive attitude and willingness to learn.

Responsibilities

• Work closely with the in-store Trade Team and Trade Sales teams.
• Manage orders for builders and trade customers across the Bundaberg region.
• Prepare and follow up quotes.
• Process customer orders accurately and efficiently.
• Check stock availability and arrange stock ordering where required.
• Communicate with customers by phone and email.
• Follow up orders and keep customers updated on progress.
• Coordinate with the yard, store, and delivery teams.
• Assist with customer requirements and orders.
• Help resolve customer queries and issues.
• Provide face-to-face customer service at the trade counter and drive-thru when required.

Skills

Excellent communication

Customer service

Administration

Trade environment

Organisational skills

Attention to detail

Multitasking

Computer skills

Team player

Problem solving

Willingness to learn

Job description

Sunshine Mitre 10 Bundaberg is seeking a motivated team member to support our in-store Trade Team and Trade Account Managers who visit builders across the Bundaberg region.

You’ll be handling customer orders, preparing quotes, stock checks, and coordinating with yard, store and delivery teams to ensure orders are looked after from start to finish. This full-time role offers training, staff discounts and career progression opportunities.