Trade Sales Assistant

Lyndons Pty Ltd; Maroochydore; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Team discounts

Social events

Zero bullying culture

Uniform provided

EAP available

Branch mobility

Job summary

Lyndons Pty Ltd is seeking a customer service-focused representative at our Maroochydore branch to assist customers, provide product information, and process orders. You will build relationships and maintain a clean counter area while learning product knowledge for long-term career growth.

You’ll be the first point of contact for customers, handle inquiries about invoices, stock, quotes and orders, and use the CRM to keep data up to date.

Qualifications

• Experience in a customer service retail role.
• Excellent communication with active listening.
• Targets driven to increase customer satisfaction.
• Familiarity with CRM systems.

Responsibilities

• Be the first point of contact for customers at the trade centre.
• Address inquiries about invoices, stock, quotes and orders.
• Identify customer needs and provide solutions or alternatives.
• Upsell/cross-sell products where appropriate.
• Update Lyndons CRM and other databases; generate quotes.

Skills

Customer service

Active listening

CRM familiarity

Interpersonal skills

Organisational skills

Numerical/problem solving

Job description

We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth.

Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.”

This position will be based at our Maroochydore Branch.

Responsibilities include:

Operations

• Be the first point of contact for customers entering the trade centre
• Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
• Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
• Identify opportunities to upsell/cross-sell products
• Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service
• Updating the Lyndons CRM and other databases as required
• Generate quotes and send to customers
• Keeping up-to-date with product knowledge and other company information

Workplace Health and Safety

Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

• Ensure a safe working environment exists for team members and customers
• Ensure adherence to WHS policies and procedures
• Maintain relevant knowledge of WHS issues
• Act as a role model by demonstrating safe work behaviour

To be considered for this role, you will need:

Ideally, you will have:

• Similar work experience in a customer service retail role
• Exceptional communication skills with active listening ability
• Target driven towards increasing customer satisfaction and experience
• Familiarity with CRM systems and practices
• Excellent interpersonal skills suited to working in a small team environment
• Strong organisational skills
• Numerical abilities and problem-solving attitudes

Why Join Lyndons?

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we!

We offer several benefits, including:

• On-the-job training and career development through the Lyndons Academy

• Team member discounts and employee referral rewards

• Regular social events – we like to have fun too!

• Supportive, friendly team with a zero tolerance for bullying or harassment

• We’ll provide your uniform and safety gear

• Access to our free counselling service (EAP) if you ever need support

• Opportunities to move across different branches in Queensland