Trade Manager

Sydney Zoo; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Free annual flu vaccinations

Workplace massages

Quarterly staff BBQs

Training opportunities

Fundraising events

Job summary

Sydney Zoo in Western Sydney seeks a Trade Manager to drive commercial growth through trade, group sales and partnerships while overseeing reservations, group bookings and visitor planning. The role reports to senior stakeholders and requires strong relationship management across business units.

The ideal candidate has 5+ years in tourism or related commercial roles, with expertise in pricing, forecasting, and revenue management, plus excellent negotiation and communication skills.

Qualifications

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality or related discipline, or equivalent industry experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, group operations or related commercial roles.
• Experience across business units and interdepartmental collaboration at multiple levels.
• Strong understanding of inbound tourism, group travel and trade distribution channels.
• Experience in stakeholder relationship management and pricing, forecasting and revenue management.
• Excellent interpersonal, communication and negotiation skills.
• Strong reporting, analytical and problem-solving capabilities.
• Experience with reservations, ticketing or booking management systems and CRM.
• Workplace Health and Safety responsibilities awareness; Working with Children checks where applicable.

Responsibilities

• Drive commercial growth through trade, group sales and tourism partnerships.
• Oversee reservations, group bookings and visitor planning functions.
• Coordinate between Group Sales, Operations and Visitor Experience teams.
• Lead pricing, contract oversight and revenue management initiatives.
• Provide team leadership and ensure high-quality customer service delivery.
• Respond to reactive sales inquiries for groups, events and related partners.

Skills

Stakeholder management

Pricing

Forecasting

Negotiation

Communication

Organisational skills

Team leadership

CRM experience

Booking systems

Microsoft Office

Education

Tertiary qualifications in Business/Marketing/Tourism/Hospitality or related discipline

Tools

Rezdy

Booking management systems

CRM

Job description

Trade Manager at Sydney Zoo

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position

This is an outstanding opportunity to be part of an exciting team at Sydney zoo in the role of our Trade Manager, utilising your skills in an area that you are genuinely passionate about. This role will commence as soon as possible.

The Trade Manager is responsible for assisting to drive commercialgrowth through trade, group sales and tourism partnerships while overseeing the effective operation of reservations, group bookings and visitor planning functions.

Acting as the primary liaison between the Group Sales Teams, Operations and Visitor Experience teams, the role ensures seamless delivery of group experiences, trade partnerships, inbound tourism programs, education and corporate visitation. The position combines commercial leadership, trade relationship management, pricing and contract oversight with operational responsibility for reservations, group coordination, customer service delivery and
team leadership.

The role also deals with reactive sales enquiries that come directly to Sydney Zoo, including but not limited to groups visits, event enquiries and local related partners such as hotels.

Skills, Knowledge, and Relevant Experience

ESSENTIAL

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality or a related discipline, or equivalent industry experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, group operations or related commercial roles.
• Demonstrated experience working across business units and interdepartmentally at various levels and across various touchpoints.
• Strong understanding of inbound tourism, group travel and trade distribution channels.
• Experience in managing stakeholder relationships.
• Strong commercial acumen with some experience in pricing, forecasting and revenue management.
• Exceptional interpersonal, communication and negotiation skills.
• Excellent organisational and project coordination abilities.
• Experience using reservations, ticketing or booking management systems.
• Strong reporting, analytical and problem‑solving capabilities.
• High level of computer literacy including CRM, booking systems and Microsoft Office applications.
• Demonstrated understanding of Workplace Health and Safety responsibilities.
• Paid Working with Children's Check.

DESIRABLE

• Experience working with international tourism markets.
• Additional language skills and multicultural awareness.
• Current Driver Licence.
• Current First Aid Certificate.
• Experience with Rezdy or similar booking platforms.

Why should you join the Zoo Crew?

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world‑class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’

We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing.

• free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few!

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement.

You can contact us with any questions by email [e-mail] or by phone to 7202 2560.

Applications close at 9am Monday, 21st September 2026.

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.