Trade Department Leader Elevate Customer Experience & Growth

Bunnings Group; Leopold; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm2

OnePass membership

100+ exclusive team member benefits

12 weeks parental leave

Festive gifts and cafe discounts

Community and travel opportunities

Job summary

Bunnings is seeking a Department Manager - Trade to lead a fast-paced, customer-focused team, delivering an exceptional trade customer experience. You’ll build relationships with key businesses, drive sales through merchandising and strong product availability, and work with Trade Specialists to ensure a seamless end-to-end store experience.

You’ll lead from the floor, balance daily operations with longer-term planning, and foster an inclusive, high-performing team culture.

Qualifications

• Strong understanding of customer service and commercial outcomes.
• Lead by example in safe work practices and ensure team members follow correct procedures.
• Be able to approach, connect and confidently interact with customers and teams.

Responsibilities

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customers
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement
• Work closely with Trade Specialists and the wider store team to deliver a seamless end‑to‑end experience
• Use customer insights and feedback to improve service and strengthen long‑term customer loyalty
• Manage rostering, stock flow and day‑to‑day operations to keep everything running smoothly
• Support community and local business connections that help grow your customer base

Skills

Customer service

Leadership

Communication

Job description

Bunnings is seeking a Department Manager - Trade to lead a fast-paced, customer-focused team, delivering an exceptional trade customer experience. You’ll build relationships with key businesses, drive sales through merchandising and strong product availability, and work with Trade Specialists to ensure a seamless end-to-end store experience.

You’ll lead from the floor, balance daily operations with longer-term planning, and foster an inclusive, high-performing team culture.