Trade Counter Team Member

Tradezone Pty Ltd; Australia; Remote; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Permanent full-time role

Weekly pay

Leave accrual from day one

Monthly team lunches

Job summary

Tradezone Pty Ltd is expanding its Trade Counter team in Ipswich and Bundamba, offering a permanent full-time role. You will be the face of Tradezone to customers and suppliers, handling orders, inquiries, and product advice.

We value self-motivated, customer-focused individuals with forklift license and Australian working rights, who can work across early shifts and provide friendly service. Join a growing, family-owned company with weekly pay and opportunities to develop within the business.

Qualifications

• Experience in customer service roles.
• Strong interpersonal skills to engage with customers and suppliers.
• Forklift license and recent driving experience are highly regarded.
• Must have full working rights in Australia.

Responsibilities

• Be the face of Tradezone to Customers, handling Order, Pick & Receive lifecycle with a seamless service mindset.
• Deliver exceptional customer service by managing sales and enquiries and providing product advice.
• Professionally prepare customer orders, safely load products, and assist customers to ensure a positive experience.
• Autonomous role in a team-oriented environment, ideal for a trade-qualified person or customer service expert.

Skills

Customer service

Interpersonal skills

Forklift license

Driving experience

Australian working rights

Job description

Job Description

Tradezone is one of Australia's leading online electrical wholesalers, combining innovation, technology and exceptional customer service to shape the future of the electrical industry. We specialise in providing electrical, solar, and HVAC supplies to contractors all across Australia. Our family owned and operated philosophy has driven our successes and enabled us to keep growing. We have Distribution Centres located throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Perth and our Head Office on the Gold Coast.

Due to continued growth, we are now expanding into Ipswich, Bundamba and are seeking professional and solutions-driven Trade Counter Team Members to come on board as a part of our founding team

We service building contractors to homeowners and everyone in between. Our aim is to provide a seamless customer service experience for them. This role involves engaging in all aspects of our Sales process for our Customers and Suppliers.

Shift hours

Monday - Friday: 5:00am - 1:30pm

Monday - Friday: 6:00am - 2:30pm

Monday - Friday: 8:30am - 5:00pm

with Saturdays 5:30am - 9:30am on a rotating roster as overtime!

Please note we are looking for team members who are comfortable working across different shift times depending on business needs. If you're looking for consistent hours while still having the flexibility to work across a range of shifts, we'd love to hear from you!

If you are seeking a career change or a role that suits your current work/life balance

What We Offer

• Secure your future with a permanent full-time role, weekly pay and leave accrual from day one
• A chance to showcase your skills in an established company that values your time
• Join a team you'll enjoy working with, complete with monthly lunches and modern tools
• Grow your career with genuine development opportunities in a business that promotes from within

Responsibilities

• Be the face of Tradezone to our Customers - First impressions last and we pride ourselves on providing a seamless Customer Service experience from Order, Pick & Receive lifecycle - You'll be across it all.
• Delivering exceptional customer service by efficiently managing sales and enquiries, understanding customer needs, and providing tailored product advice and value-adding solutions.
• Professionally preparing customer orders, safely loading products, and providing friendly, hands-on assistance to ensure a smooth and positive customer experience.
• This role will be ideal for a Trade qualified person wanting an autonomous role 'off the tools' or Customer service expert to drive their own success across our customer service and sales.

Required Knowledge and Skills

• Self-motivated and resilient mindset through a strong career in Customer Service – shown through your work history
• Interpersonal skills that showcase your ability to 'lead from the front' to our Internal and External stakeholders (Customers & Suppliers)
• A valid Forklift License and recent driving experience will be highly regarded
• Due to the immediate nature of this role - we will only accept applications that hold full working rights in Australia