Trade Counter Assistant - HVAC-R St Leonards (TH)

Reece; St Leonards; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Performance-based bonuses

Structured learning and development

Discounts on bathroom/kitchen

Reece Boost cashback

Paid parental leave

Job summary

Reece is seeking a Trade Counter Assistant for HVAC-R in St Leonards. You’ll help tradespeople and contractors access products, provide quotes in person and over the phone, and support stock control and deliveries.

This role offers a clear pathway into future leadership, with on-the-job training, a focus on customer service, and a culture of growth within the Reece network. Weekend shifts may be required; a valid driver’s licence is preferred.

Qualifications

• Has leadership potential and a growth mindset.
• Experience in retail sales or leadership.
• Can use a computer and learn new systems.
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends.

Responsibilities

• Provide customer service and product information.
• Provide quotes in person and over the phone.
• Undertake pick packing and stock control activities.
• Maintain a safe, organised, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Upskill with tailored on-the-job training initiatives.

Skills

Customer service

Leadership potential

Retail sales

Computer literacy

Driver's license

Weekend work

Tools

Stock systems

Job description

Trade Counter Assistant - HVAC-R St Leonards (TH)**About Reece HVAC**We keep it cool (and warm)At Reece HVAC, we've got you covered all year long, whether you need heating in the winter or cooling in the summer. We offer a wide range of top-quality products from reputable brands, including mechanical services, air conditioning, spare parts, and heating & cooling solutions.**About the role**As part of the Branch Staff team at HVAC-R in St Leonards, you’ll help tradespeople and contractors access the products they need for their projects, as well as other tasks that keep customers happy and the branch running smoothly.This is an exciting opportunity to join one of our high-performing talent hubs, designed to fast-track development and build your skills to confidently step into a future leadership position!Working closely with experienced Branch Leaders, you'll gain hands-on exposure to all aspects of the business while developing the skills, knowledge and confidence to take on greater responsibilities. If you're someone who enjoys learning, thrives in a customer-focused environment and is motivated by career growth, this role offers a genuine pathway into future leadership opportunities across our network.**Your day-to-day**A typical day involves:* Providing customer service and information about products* Providing quotes both in person and over the phone* Undertaking pick packing and stock control activities* Maintaining a safe, organised, and welcoming branch environment* Make deliveries to customers using a company vehicle* Continue upskilling with tailored on the job training initiatives* Learning the operational and commercial skills that form the foundation of future leadership roles**We’d love to hear from you if you’re someone who:*** We're looking for people with leadership potential and a growth mindset.* Has previous experience in retail sales or leadership and enjoys helping customers both in person and over the phone* Can use a computer and is happy to learn new systems* Has a clean, valid driver’s licence and is open to working various shifts, including weekends* Wants to develop their career - either locally or within the broader network.**Our perks and benefits:*** Performance based bonuses* Structured learning and development programs to support your career goals* Generous discounts for those looking to renovate their bathroom or kitchen* Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more* Paid parental leave**What happens next!**After submitting your application, you’ll be invited to participate in a brief chat interview. Think of it as your first interview, but without the usual pressure. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don’t worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you’ll receive a personality profile highlighting your strengths.Please check your junk or spam folder if you don't see the invitation in your inbox.At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support. Contact us at [e-mail], and our team will be in touch.