Trade Counter Assistant - (HVAC-R) Alexandria

Reece Group; Sydney; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Annual leave

Learning and development programs

Discounts on products and services

Reece Boost benefit

Job summary

Reece Group in Alexandria (NSW) is seeking a customer-focused retail assistant to support tradespeople and contractors. You will help customers find the right products, provide quotes, and keep stock flowing on the shop floor.

You will handle pick packing, stock control, and deliveries in a company vehicle while maintaining a tidy and safe branch environment. A driver’s licence and a tech-savvy attitude are essential, with growth opportunities within our network.

Qualifications

• Has previous experience in retail sales or customer service and enjoys helping customers in person and over the phone.
• Can pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Has a clean, valid driver’s licence.

Responsibilities

• Providing customer service and information about products.
• Providing quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Help keep the branch tidy and safe.
• Make deliveries to customers using a company vehicle.

Skills

Customer service

Retail sales

Tech-savvy

Driver's licence

Tools

POS systems

Job description

About Reece HVAC

We keep it cool (and warm)

At Reece HVAC, we've got you covered all year long, whether you need heating in the winter or cooling in the summer. We offer a wide range of top-quality products from reputable brands, including mechanical services, air conditioning, spare parts, and heating & cooling solutions.

About The Role

As part of the HVAC team in Alexandria, you’ll help tradespeople and contractors access the products they need for their projects, as well as other tasks that keep customers happy and the branch running smoothly.

Your day-to-day

A Typical Day Involves

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Tech‑savvy and adaptable to learn new systems
• Has a clean, valid driver’s licence
• Wants to develop their career - either locally, within our network or head office

Our Perks And Benefits

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.