Trade Counter Assistant - Fairfield

Reece Group; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts on products

Reece Boost cashback & discounts

Paid parental leave

Job summary

Reece Group is seeking a motivated team member to support our Trade Counter in Fairfield, Melbourne. You will help plumbers and tradespeople access products, provide product information, and process quotes both in person and over the phone.

You’ll also handle stock control, keep displays tidy, and may deliver to customers with a company vehicle. The role requires a flexible weekend schedule and a customer‑first mindset.

Qualifications

• Experience in retail sales or customer service applied to help customers in person and over the phone.
• Ability to pick items, maintain shop floor displays and ensure information is accurate.
• Tech-savvy and able to learn new systems and processes quickly.
• Clean, valid driver’s licence and willingness to work various shifts, including weekends.
• A desire to develop your career locally, within our network or head office.

Responsibilities

• Provide excellent customer service and information about products.
• Take quotes in person and over the phone.
• Perform pick packing and stock control activities.
• Keep the branch tidy and safe.
• Make occasional deliveries to customers using a company vehicle.

Skills

Customer service

Quotes handling

Stock control

Tech-savvy

Driver's licence

Weekend shifts

Tools

POS systems

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Fairfield, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make occasional deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Is tech-savvy and adaptable to learning new systems
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.