Trade Counter Assistant

Reece Group; Coolum Beach; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts

Reece Boost

Paid parental leave

Job summary

Reece Group in Coolum Beach is seeking a customer-focused retail team member to support plumbers and tradespeople with product knowledge and fast service. You will assist customers on the shop floor, provide quotes, handle stock and packing, and help with deliveries as needed.

You’ll contribute to a busy branch, learn our systems, and work varied shifts including weekends. This role offers growth within our network and head office opportunities.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to assist customers both in person and over the phone.
• Proficient with computers and willing to learn new systems.
• Clean, valid driver’s licence and availability for weekends.

Responsibilities

• Provide customer service and product information to customers.
• Quote customers in person and over the phone.
• Assist with pick packing and stock control activities.
• Keep the branch tidy and safe, and assist with occasional deliveries.

Skills

Customer service

Retail sales

Communication

Teamwork

Tools

POS systems

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Coolum, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make occasional deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Can use a computer and is happy to learn new systems
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.