Trade Counter Assistant - Erina

Reece Group; Central Coast Council; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Stable full-time employment

Performance-based bonuses

Paid annual leave, sick leave, and par

Continuous learning and development

Generous product discounts

Reece Boost benefits

Job summary

Reece Group in Erina, NSW is seeking a motivated Trade Counter team member. You’ll split time between delivering products, helping plumbers and tradespeople, and keeping the warehouse and counter running smoothly. No plumbing experience is required; we offer paid on-the-job training, self-paced online learning, and ongoing courses to grow your skills.

A forklift licence is ideal but not essential. Join a long-standing Australian group with career progression across branches, local roles, or head

Qualifications

• Experience in customer service or trades assistance.
• Ability to provide product information and quotes.
• Capable of lifting and delivering goods.

Responsibilities

• Provide customer service and information about products.
• Give quotes in-person and over the phone.
• Pick, pack and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintain a safe, organized, and welcoming branch environment.
• Continue on-the-job training to upskill.

Skills

Customer service

Delivery coordination

Stock control

Forklift operation

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Erina, you’ll divide your time between delivering products, providing customer service to plumbers and other tradespeople as well as undertaking other tasks that keep the warehouse and trade counter running smoothly.

No plumbing experience? No Problem.

We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.
• Access to self-paced online learning modules to help build your skills and confidence throughout your career.
• Ongoing courses and opportunities to try something challenging and unlock a new skill.

A typical day involves:

• Providing customer service and information about products.
• Providing quotes both in-person and over the phone.
• Undertaking pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintaining a safe, organised, and welcoming branch environment.
• Continue upskilling with tailored on-the-job training initiatives.

We’d love to hear from you:

• We're looking for people with career potential and a growth mindset.
• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits:

• Stable full time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave
• Continuous learning and development programs to support your career goals.
• Generous discounts for those looking to renovate their home.
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more.

At Reece Group

At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.