Trade Counter Assistant - Erina

Reece Australia Pty Ltd; Gosford; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Stable full-time employment

Performance bonuses

Annual leave and parental leave

Job summary

Reece Australia Pty Ltd is seeking a Trade Counter Assistant for our Erina branch. You will split time between serving customers, quoting products, and helping in warehousing. No plumbing experience is required as training will be provided to set you up for success.

The role emphasizes customer service, stock control, and deliveries, with ongoing opportunities to upskill through tailored training programs and a supportive team environment.

Qualifications

• Experience in customer service and helping customers in person or over the phone.
• Willingness to learn and adapt to new systems and processes.
• Clean, valid driver’s licence is required; forklift licence is a plus.

Responsibilities

• Provide customer service and information about products.
• Provide quotes in person and over the phone.
• Pick, pack and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintain a safe, organised, and welcoming branch environment.
• Continue upskilling with on-the-job training.

Skills

Customer service

Driver's licence

Tech-savvy

Education

Forklift licence

Job description

Trade Counter Assistant – Erina

About Reece Plumbing We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Erina, you’ll divide your time between delivering products, providing customer service to plumbers and other tradespeople as well as undertaking other tasks that keep the warehouse and trade counter running smoothly. No plumbing experience? No Problem. We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.
• Access to self-paced online learning modules to help build your skills and confidence throughout your career.
• Ongoing courses and opportunities to try something challenging and unlock a new skill.

Day-to-day responsibilities

A typical day involves:

• Providing customer service and information about products.
• Providing quotes both in-person and over the phone.
• Undertaking pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintaining a safe, organised, and welcoming branch environment.
• Continue upskilling with tailored on-the-job training initiatives.

What we're looking for

We're looking for people with career potential and a growth mindset.

• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence.
• Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Perks and benefits

• Stable full time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave.
• Continuous learning and development programs to support your career goals.
• Generous discounts for those looking to renovate their home.
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more.

Company culture

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles.

This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions.

Contact us at [e-mail] , and our team will be in touch.

Get in touch at [e-mail]