Trade Counter Assistant - Caulfield (Irrigation & Pools) (TH)

Reece Australia Pty Ltd; Melbourne; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Performance bonuses

Continuous learning & development

Staff discounts for renovation needs

Reece Boost

Paid parental leave

Job summary

Reece Irrigation & Pools Caulfield is hiring a Trade Counter Assistant to help landscapers, irrigation specialists and tradespeople access products for outdoor spaces. You will support customers in person and over the phone, provide quotes, and assist with stock and branch upkeep.

The role offers on-site training and opportunities for progression within the Caulfield branch and broader Reece network.

Qualifications

• Has prior experience in retail sales or customer service and enjoys helping customers in person and over the phone.
• Can pick orders, maintain shop floor displays and ensure information provided is accurate.
• Can use a computer and is happy to learn new systems.
• Wants to develop their career - either locally or within the broader network.

Responsibilities

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Continue upskilling with tailored on the job training initiatives

Skills

Retail sales

Customer service

Stock/merchandising

Computer literacy

Tools

POS software

Job description

Trade Counter Assistant - Caulfield (Irrigation & Pools) (TH)

About Reece Irrigation and Pools

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with specialist irrigation supplies and services for large commercial spaces, sporting fields, residential backyards, and everything in between.

About the role

This is an exciting opportunity to join the Reece Irrigation & Pools branch in Caulfield as a Retail Assistant (known as Branch Staff), with the potential to being appointed into a leadership role with accelerated training. The training consists of tailored programs and initiatives, such as shadowing at multiple metro sites with senior leaders and expediting Reece specific systems training. Retail Assistants are known as a Trade Counter Assistant at Reece and as part of the team in Caulfield, you’ll help landscapers, irrigation specialists and other tradespeople access the products they need to take care of their outdoor spaces, as well as undertaking other tasks that keep the branch running smoothly.

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Continue upskilling with tailored on the job training initiatives

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone.
• Can pick orders, maintain shop floor displays and ensure information provided is accurate.
• Can use a computer and is happy to learn new systems.
• Wants to develop their career - either locally or within the broader network.

Our perks and benefits:

• Performance based bonuses
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world‑class solutions.