Trade Assistant

Jaqmar Pty. Ltd.; Hervey Bay; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Discounted Health Insurance

Career growth

Job summary

dormakaba, through Best Doors, is seeking a Trade Assistant to support the Installer with garage door installation, maintenance and repair tasks across our service sites in Australia. You will help load, prepare and transport materials, assist on customer sites, and help keep our doors and equipment safe and reliable.

The role emphasizes hands-on installation support, professional customer communication and adherence to safety procedures.

Qualifications

• Experience in installation support or trade roles preferred.
• Strong communication and customer service skills.
• Ability to lift and move tools and equipment safely.

Responsibilities

• Assist Installer with daily installation tasks.
• Prepare and load products and tools from warehouse.
• Provide on-site customer service and report issues.
• Manage parts and consumables to reduce waste.
• Follow safety procedures and use PPE correctly.

Skills

Customer service

Communication

Physical fitness

Attention to detail

Reliability

Willingness to learn

Tools

Hand tools

Power tools

Elevated Work Platform

Job description

Best Doors, part of the dormakaba group, supplies, installs and services garage door solutions for residential and commercial customers across Australia.

We are seeking a dedicated Trade Assistant to join our Installer to support with the installation, maintenance, repair and servicing of nominated customer doors and equipment. This role combines hands-on installation support with professional customer communication to help keep doors and equipment working safely and reliably.

What you will do

• Assist Installer with daily installation of garage doors.
• Conduct associated warehouse related duties to prepare and load the days products and tools required to complete jobs
• Provide customer service onsite, and highlight any concerns or technical issues with the office
• Manage assigned parts and consumables to minimise waste
• Follow company and customer-site safety procedures, use PPE and safety tools correctly

What we require

• Driver’s licence and current Police Clearance (or willingness to undertake).
• Physically fit and able to work in a role regularly lifting and moving tools &
• Good communication and interpersonal skills, with a professional approach to customers and colleagues.
• Attention to detail and a commitment to safe working practices
• Strong reliability and interest in leaning new skills

What we prefer

• Mechanical Mindset, prior experience working with hand tools/power tools – personally or professionally
• Current Elevated Work Platform ticket – or willingness to undertake one when required

What we offer

• Permanent Full Time Opportunity with full training and career growth
• Base + overtime opportunities
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFitmembership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.