Tool Shop Retail Lead: Tools Expert & Customer Service Pro

Ally Fashion; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible rostered hours

Paid overtime

KPI bonus incentives

Uniform provided

Regular salary review

On-the-job training and promotion机会

Job summary

Ally Fashion is seeking a Trade Retail Assistant with tools knowledge to join our team in a busy hardware/tool shop. You will greet customers, share product knowledge, and help them select the right tools for their projects.

Responsibilities include processing transactions on the POS, upselling, and restocking. The role requires excellent communication, basic math, and flexibility to work evenings, weekends, and holidays in a full-time capacity.

Qualifications

• Previous retail sales experience is essential.
• Strong knowledge of tools and equipment used in construction, woodworking, automotive or DIY.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Basic math skills and proficiency with a POS system.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greet customers and help them find the tools and equipment they need.
• Provide product knowledge and recommendations based on customer projects.
• Upsell and promote add-on items to maximise sales.
• Process transactions accurately using the POS system.
• Restock shelves and maintain tidy, well-organized merchandise.

Skills

Retail sales experience

Tools knowledge

Communication skills

POS system proficiency

Basic math skills

Flexible schedule

Tools

POS system

Job description

Ally Fashion is seeking a Trade Retail Assistant with tools knowledge to join our team in a busy hardware/tool shop. You will greet customers, share product knowledge, and help them select the right tools for their projects.

Responsibilities include processing transactions on the POS, upselling, and restocking. The role requires excellent communication, basic math, and flexibility to work evenings, weekends, and holidays in a full-time capacity.