Tissot Boutique Technician

Everi Pty; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Tissot in Sydney is seeking a meticulous service technician to provide exceptional client service and perform warranty and in-house repairs, including battery, bracelet and case servicing.

You will disassemble and assemble mechanical and quartz movements, conduct quality checks, and maintain repair records, CRM data and stock levels while supporting boutique operations.

Qualifications

• Strong technical aptitude and attention to detail.
• Excellent communication and customer service skills.
• Experience with watch servicing is preferred.

Responsibilities

• Provide exceptional client service in line with Tissot standards.
• Perform warranty and in-house repairs, including battery, bracelet and case servicing.
• Disassemble and assemble mechanical and quartz movements.
• Conduct quality checks on watches returned from the Service Centre.
• Maintain accurate repair, CRM and service records; manage spare parts and stock levels.
• Support boutique operations, including POS and cashiering.

Skills

Client service

Technical aptitude

Attention to detail

Manual dexterity

Communication skills

Time management

Tools

Precision tools

Job description

Job Description

Our passion for precision extends beyond watchmaking. As the Official Timekeeper of some of the world's most prestigious sporting events, including the NBA, FIBA, Tour de France, Giro d'Italia, La Vuelta and MotoGP , we play a role where every second matters.

• Providing exceptional, personalised client service in line with Tissot standards
• Assessing service requirements and providing first-level technical assistance
• Performing warranty and in-house repairs, including battery, bracelet and case servicing
• Completing basic mechanical and quartz movement disassembly and assembly
• Conducting quality checks on watches returned from the Service Centre
• Managing repairs, service requests, pre-authorisations and client follow-ups
• Maintaining accurate repair, CRM and service records
• Managing spare parts, stock and daily operational requirements
• Supporting boutique operations, including POS, cashiering and stocktakes
• Maintaining strong Tissot product and technical knowledge through ongoing training

About the Employer

Since 1853, Tissot has been at the heart of Swiss watchmaking, combining traditional craftsmanship with innovation, performance and precision. For more than 170 years, we've challenged convention to create watches that are authentic, reliable and made to perform. From the pioneering T-Touch to the innovative T-Touch Connect Solar, Tissot continues to push the boundaries of what a watch can be, while staying true to its Swiss heritage and commitment to quality.

About the Candidate

You’ll combine technical precision with a genuine passion for people.

• Strong technical aptitude and exceptional attention to detail
• Excellent manual dexterity and confidence using precision tools
• A passion for watches, craftsmanship and quality
• Excellent communication and customer service skills
• Strong organisation, time management and problem-solving abilities
• A calm, confident and proactive approach
• Previous technical or precision-based experience is highly regarded