Tissot Assistant Concession Manager | Melbourne

TISSOT; Bourke; On-site; AUD 55,000 - 75,000; Full time

Job summary

Tissot Australia is seeking an exceptional Assistant Manager to lead our concession at Myer Bourke Street Melbourne. Reporting to the Melbourne Multi-Site Manager, you’ll drive sales, coach the team, and ensure the Tissot brand is represented to the highest standard, delivering an outstanding customer experience.

This role blends people leadership with luxury retail, requiring a passion for Swiss watchmaking, strong product knowledge, stock control, training, and a commitment to visual

Qualifications

• Retail management or supervisory experience.
• Strong customer service and relationship-building skills.
• Excellent leadership and people management skills.
• Strong communication and organisational skills.
• Experience in inventory and stock management.
• Understanding of basic retail financials.

Responsibilities

• Deliver exceptional customer service and lead by example.
• Drive sales targets, budgets and KPIs.
• Lead, coach and motivate the team.
• Set clear customer service and selling standards.
• Build strong customer relationships and resolve complaints.
• Deliver a high standard across every stage of the selling cycle.
• Conduct regular product, sales and operational training.
• Maintain Tissot product and visual merchandising standards.
• Oversee daily concession operations and cash handling.
• Manage stock, inventory and stocktake processes.
• Communicate key matters to the Melbourne Multi-Site Manager.
• Complete reporting, administration and compliance requirements.

Skills

Retail management

Customer service

Team leadership

Sales targets

Stock management

Communication

Tools

Word

Excel

Job description

About Tissot

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

About Tissot

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition. Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.

The Opportunity

We’re looking for an exceptional Assistant Manager to lead our Tissot concession at Myer Bourke Street Melbourne. Reporting to the Melbourne Multi-Site Manager, based at Tissot Collins Street, you’ll play a key role in driving the success of the concession, leading the team, delivering an exceptional customer experience and ensuring the Tissot brand is represented to the highest standard. This is an opportunity to combine your passion for people, customer service and retail with one of the world's most recognised Swiss watch brands.

How You’ll Make An Impact

• Deliver exceptional customer service and lead by example
• Drive sales targets, budgets and KPIs
• Lead, coach and motivate the team
• Set clear customer service and selling standards
• Build strong customer relationships and resolve complaints
• Deliver a high standard across every stage of the selling cycle
• Conduct regular product, sales and operational training
• Maintain Tissot product and visual merchandising standards
• Oversee daily concession operations and cash handling
• Manage stock, inventory and stocktake processes
• Communicate key matters to the Melbourne Multi-Site Manager
• Complete reporting, administration and compliance requirements

What You’ll Bring

• Retail management or supervisory experience
• Strong customer service and relationship-building skills
• Excellent leadership and people management skills
• Strong communication and organisational skills
• Excellent time management and prioritisation skills
• Computer literacy, including Word and Excel
• Understanding of basic retail financials
• Experience in inventory and stock management

You’ll Stand Out If You Have

• Experience in watches, jewellery, fashion, luxury or premium retail
• A passion for Swiss watchmaking, craftsmanship and design
• Strong product knowledge and a focus on customer experience
• The ability to create a high-performing team environment

Job Location:

314 - 336 Bourke Street, 3000 Melbourne, Australia (Victoria)

Company Address:

The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia