Timber Operations & Internal Sales Coordinator

Auswood International Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Auswood International Pty Ltd – Milperra NSW is seeking an Operations Assistant & Internal Sales Coordinator to coordinate operations, handle internal sales and deliver excellent customer service. You will be the central contact between customers, sales, warehouse, purchasing, accounts and transport to ensure smooth order flow from enquiry to delivery.

The role suits someone who thrives on variety, keeps details under control and owns issues through to resolution, with exposure to ERP, CRM and

Qualifications

• Experience in internal sales, customer service, sales-order processing, operations administration or logistics coordination.
• Strong attention to detail, organisation and follow-up with the ability to manage competing priorities.
• Professional and responsive telephone and email manner.
• Experience using ERP or inventory systems and Microsoft Office, especially Excel.
• Clear written and verbal English and ability to work across customers, sales, warehouse, purchasing, accounts and transport providers.

Responsibilities

• Respond professionally to customer enquiries by phone and email.
• Process sales orders accurately and confirm pricing, stock availability, lead times and delivery requirements.
• Prepare quotations, follow up outstanding quotes and refer sales opportunities to the relevant salesperson.
• Check customer purchase orders against Auswood sales orders and coordinate approved changes or urgent requirements.
• Support external sales staff with quotations, stock checks, order status and customer information.
• Keep customer and follow-up records current in the ERP and CRM.
• Review daily orders and dispatch priorities, confirm stock allocation and issue picking documents.
• Coordinate warehouse priorities and freight bookings, providing accurate delivery details.
• Monitor orders from picking through delivery and maintain proof-of-delivery and freight records.
• Investigate delayed, incomplete, damaged or incorrect deliveries and coordinate recovery or claims where appropriate.

Skills

Internal sales

Customer service

Operations coordination

Logistics coordination

Attention to detail

Excel

Written and verbal English

Tools

MYOB Advanced

HubSpot

ERP systems

CRM

Microsoft Office

Barcode systems

Job description

Auswood International Pty Ltd – Milperra NSW is seeking an Operations Assistant & Internal Sales Coordinator to coordinate operations, handle internal sales and deliver excellent customer service. You will be the central contact between customers, sales, warehouse, purchasing, accounts and transport to ensure smooth order flow from enquiry to delivery.

The role suits someone who thrives on variety, keeps details under control and owns issues through to resolution, with exposure to ERP, CRM and