Therapy Support Consultant

AU10489-ALA Air Liquide Healthcare Pty Limited; Gold Coast City; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Air Liquide Healthcare Australia seeks an organised administrative professional to support commercial activities and customer/patient interfaces. You will handle routine calls, maintain product knowledge and liaise with sales and technical staff to meet customer needs.

Responsibilities include answering inquiries, processing orders, and analyzing service requirements. A medical office administration background and 5+ years of office experience are preferred, with certification as a

Formación

• Receive and/or place routine calls.
• Maintain detailed & current knowledge of company's products/services.
• 5+ years of experience in general office practice.
• Must be eligible to become Certified Polysomnographic Technician.

Responsabilidades

• Answer customer telephone inquiries, orders, service needs & complaints.
• Liaise with sales & technical staff to relay customer needs.
• Analyse customer service requirements for communication to service and technical departments.

Conocimientos

Customer service

Administrative support

Communication

Educación

Medical Office Administration certificate or diploma

Certified Polysomnographic Technician

Descripción del empleo

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).

How will you CONTRIBUTE and GROW?

• 1. Receive and/or place predominantly routine calls.
• 2. Maintain detailed & current knowledge of company's products/services.
• 3. Liaise with sales & technical staff to keep them up-to-date with customer needs.
• 4. Answer customer telephone inquiries, orders, service needs & complaints.
• 5. Analyze customer service needs for communication to service and technical departments.

Are you a MATCH?

• 1. College Certificate or Diploma in Medical Office Administration or medical background preferred.
• 2. 5+ years of experience in general office practice
• 3. Requirement to become Certified Polysomnographic Technician

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.

Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!