Therapeutic Case Worker

IFYS Limited.; Caboolture, Maroochydore, Nambour; Hybrid; AUD 58,000 - 82,000; Full time

Benefits offered by this job

Casual roster

Salary packaging

Career development

Training programs

EAP access

Travel discounts

Job summary

IFYS Limited. is seeking a Therapeutic Case Worker to support youth across the Caboolture, Maroochydore, and Nambour youth accommodation programs.

The role emphasizes client-centred practice, knowledge of local services, intake assessments, and case management to promote safety and wellbeing. The position offers casual employment with a 24/7 rotating roster, day/evening shifts, a starting hourly rate of $50.61, and not-for-profit salary packaging up to $15,900 per year.

Qualifications

• Experience working with young people who exhibit challenging behaviours or trauma-informed understanding.
• Excellent communication and rapport-building with youth.
• Ability to adapt to changing situations and remain calm in crises.

Responsibilities

• Engage with young people to provide a safe, therapeutic environment.
• Conduct intake and initial assessments for accommodation requests.
• Create individualised support plans to meet youth needs and goals.
• Assist youth to develop living skills and community participation.
• Maintain shelter cleanliness and manage administrative tasks.

Skills

Youth engagement

Trauma-informed practice

Communication skills

Crisis management

Flexibility

Education

Youth work / Mental Health / Community services studies

Job description

Job Category: Community Services & Development

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Job Description

About the opportunity

IFYS Accommodation Services has an opportunity for a Therapeutic Case Worker to join the team working across our Caboolture and Maroochydore Youth Crisis Accommodation programs, and Nambour based ‘The Old Church' Youth Accommodation program.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What's on offer?

• Casual employment with a rotating 24/7 roster
• Day, afternoon and evening shifts
• Casual hourly rate starting at $50.61per hour -IFYS is committed to gender pay equity
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Career and professional development opportunities
• Skilled leadership and supportive team environment
• Unique in-house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Responsibilities of the role

• Engage with young people and ensure a safe and therapeutic environment
• Conduct intake and initial assessments with young people requesting accommodation and support in alignment with guidelines
• Create individualised support plans with young people to meet their needs and goals
• Assist young people to develop new living skills and participate in the community of their choice
• Ensure the maintenance and cleanliness of all aspects of the shelter to a high standard
• Completing a range of administrative tasks in a timely manner

  Requirements for the role

  • Experience working with people exhibiting challenging behaviours and complex needs or an understanding of the impacts of trauma on a young person's life
  • A go-getter attitude with the ability to adapt to changing situations and remain calm in the face of a crisis
  • Excellent communication skills and the ability to build rapport quickly, especially with young people
  • Flexibility with hours of work and available nights and weekends over a rotating roster
  • Qualifications in or currently studying Youth work, Mental Health, Community Services, Human Services or Social Work highly desirable

  Must hold or be willing to obtain if successful

  • Valid Queensland driver's license with no restrictions
  • QLD Working with Children Check (Paid Blue Card)
  • Licensed Care Suitability Check (LCS2) National Crime Check (A new check will be completed through IFYS systems) Ability to provide two recent line manager references including your current employer

  Applications close 5:00 pm Wednesday the 18th of November. Applications received after this date will be accepted but may not become part of the initial candidate pool.