Theatre Ward Clerk — Patient Services & Admin

Eastern Health; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development

Flexible working arrangements

Wellbeing support

Salary packaging

Employee discounts

Job summary

Eastern Health is seeking a receptionist in the operating suite at Box Hill Hospital to provide clerical and customer-service support that enhances patient outcomes. You will work with nursing and clinical staff to ensure smooth unit operations and maintain EH systems and processes.

The role emphasises professional communication, data handling, and adherence to EH policies. A patient-centred approach, teamwork, and commitment to mandatory training are essential.

Qualifications

• Year 11 English written and spoken.
• Computer competent; with excellent working knowledge of Patient Management Systems, Microsoft Word and Excel.
• Advanced telephone skills and clerical skills.
• Ability to provide quality customer service in a friendly and professional manner.
• Demonstrated high level of written and verbal communication and interpersonal skills.
• Excellent communication, organisation and time management skills.
• To have an interest in working in a patient centred environment.
• Demonstrated ability to work as part of a multidisciplinary team.
• Medical terminology knowledge.
• Previous experience in similar position.
• Working with Children Check.

Responsibilities

• Clerical assistance to the NUM, PSM and relevant clinical staff.
• Utilise and Maintain communication and information systems e.g. computer terminal, email, phone, photocopier.
• Interact in a clerical capacity with computer applications such as EMR, IPM, Roster On, and all relevant EH systems and applications.
• Manage incoming and outgoing mail
• Data entry and collection
• Take minutes for any ward / department meetings
• Manage visitors and company representatives in the theatre department according to EH protocols

Skills

Year 11 English

Computer competence

Advanced telephone skills

Customer service

Written and verbal communication

Organization and time management

Patient centred environment

Multidisciplinary team

Medical terminology

Previous experience

Working with Children Check

Job description

Eastern Health is seeking a receptionist in the operating suite at Box Hill Hospital to provide clerical and customer-service support that enhances patient outcomes. You will work with nursing and clinical staff to ensure smooth unit operations and maintain EH systems and processes.

The role emphasises professional communication, data handling, and adherence to EH policies. A patient-centred approach, teamwork, and commitment to mandatory training are essential.