Test Administrator (Melbourne, AU) (26385)

Pearson; Melbourne; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Docklands location

Casual position

Flexible shifts

Competitive pay

Job summary

Pearson VUE is hiring a Casual Test Administrator to join our team at 1010 Latrobe Street, Docklands, VIC 3008. The role requires flexibility across weekdays and weekends with hours from 7am to 11pm. The position offers a pay rate of AUD 38.89 per hour and is strictly casual.

Responsibilities include ensuring a secure exam delivery environment, verifying candidate IDs, and proctoring exams while adhering to procedures. A high school diploma and customer service experience are preferred.

Qualifications

• A High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly desirable.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independence.

Responsibilities

• Provide exceptional customer service and maintain a secure exam delivery environment.
• Comply with testing procedures and company policies.
• Check and verify candidate IDs against registration and assist with test setup.
• Explain exam procedures and proctor/invigilate during testing.
• Troubleshoot technical issues with internal departments.
• Escalate policy breaches to relevant personnel.
• Perform light housekeeping duties after examinations and any ad hoc duties as directed.

Skills

Customer service

Proctoring

Microsoft Office

Attention to detail

Communication skills

Problem solving

Ethics and values

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1010 Latrobe Street, Docklands, VIC 3008.

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours is between 7am and 11pm.

We offer an attractive pay rate of $38.89 per hour . Candidate must be open to flexible to work range of shift in the morning and evening. This is strictly a Casual position and will remain as such.

As a Test Administrator you’ll be responsible for;

• providing an exceptional customer service and a secure exam delivery environment.
• complying with all testing procedures and strictly adhere to company policies
• Checking and verifying candidate’s identification against test registration; and helping them to set up for test
• explaining the exam procedures and proctoring / invigilating candidates while testing
• Troubleshooting with internal departments to fix any technical issues
• Escalating any policy breaches immediate to relevant business personnel
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule
• Other ad hoc duties as directed

To be successful in the position you’ll have;

• A High school diploma or equivalent is required
• Minimum of 1 year customer service experience is preferred
• Experience proctoring or invigilating exams is highly desirable
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
• Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independently
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance

Core Competencies

• Detail Oriented
• Communication Skills
• Problem Solving
• Customer Focus
• Ethics and Value

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING&CONTENT_DELIVERY

Organization: Assessment & Qualifications