Territory Development Representative- Phone Based

Stanley Black & Decker; New South Wales; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Tool discounts

Parental leave

Mental health day

Volunteer leave

LinkedIn Learning

Job summary

Stanley Black & Decker is seeking a Territory Development Representative (Phone Based) to join the NSW remote sales team. In this permanent full-time role, you will drive revenue through outbound calls, qualify leads, and support the field sales team while maintaining accurate CRM records.

You will engage existing and potential customers, promote current offers, and strive to meet monthly targets with a customer-first mindset.

Qualifications

• Proven experience in outbound or inside sales, call-centre sales or customer service with sales KPIs.
• Strong communication and relationship-building skills with a customer-first mindset.
• A proactive, results-driven attitude with resilience to handle objections and meet targets.
• Good organisational skills with attention to detail when maintaining records and following processes.
• Intermediate MS Office skills (Excel, Outlook, Word).
• CRM experience desirable (e.g. Salesforce, SAP).

Responsibilities

• Make outbound calls to existing and prospective customers to promote products and current offers.
• Respond to customer inquiries and convert leads into sales opportunities.
• Maintain accurate customer records and sales activity in CRM systems.
• Achieve or exceed monthly sales targets and KPIs.
• Support the field sales team by qualifying end-user leads and ensuring follow-up.
• Build strong customer relationships through professional and proactive communication.

Skills

Outbound sales experience

Customer service

Strong communication

Relationship-building

Organisational skills

MS Office

CRM experience

Tools

Salesforce

SAP

Job description

Position Title: Territory Development Representative– Phone Based Location: NSW Remote Employment: Permanent Full Time

Make Your Mark. Shape Your Future

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make the World™. Sound like you? Join our top-notch team of 43,500 Diverse employees globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, STANLEY®, Cub Cadet® and BLACK+DECKER®.

The Job

As a phone-based Territory Development Representative, you will be part of our Field Sales Team supporting remote and regional leads and customers across NSW.

You will play a vital role in driving revenue growth by making proactive outbound calls to existing and potential customers, promoting our product range and campaigns, and supporting our field sales team by qualifying leads.

Your duties will include:

• Making outbound calls to existing and prospective customers to promote products and current offers
• Responding to customer inquiries and converting leads into sales opportunities
• Maintaining accurate customer records and sales activity in CRM systems
• Achieving or exceeding monthly sales targets and KPIs
• Supporting the field sales team by qualifying end-user leads and ensuring follow-up
• Building strong customer relationships through professional and proactive communication

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You will also have:

• Proven experience in outbound or inside sales, call-centre sales or customer service with sales KPIs
• Strong communication and relationship-building skills with a customer-first mindset
• A proactive, results-driven attitude with resilience to handle objections and meet targets
• Good organisational skills with attention to detail when maintaining records and following processes
• Intermediate MS Office skills (Excel, Outlook, Word)
• CRM experience desirable (e.g. Salesforce, SAP)

You will Get

• Discounts on Stanley Black & Decker tools and other partner programs
• Additional Parental Leave Benefits
• Additional leave: Annual Mental Health and Wellbeing Day
• 1 day volunteer leave with Disaster Relief Australia
• Access to LinkedIn Learning

And More

Grow:

Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn

Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.

Belong:

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Give Back

Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.