Terminal Security Officer

MSS Security Pty Ltd; Hobart; On-site; AUD 34,000 - 44,000; Full time

Job summary

MSS Security Pty Ltd in Hobart seeks professional Terminal Security Officers to provide a visible security presence at Hobart International Airport. You will patrol the terminal, forecourt, aprons, and surrounding areas, and respond to security incidents with professionalism.

Ideal candidates will be capable of de-escalation, compassionate communication with distressed passengers, and maintaining accurate logs and reports.

Qualifications

• Confidence applying deescalation techniques and managing challenging behaviour without escalation.
• Patience, empathy and the ability to communicate respectfully with vulnerable or distressed people.
• Experience in security, aviation, transport, mental health support or another public-facing environment is highly regarded.

Responsibilities

• Conduct security patrols of the terminal, forecourt, aprons, airport roads and car parks.
• Monitor and report security, safety and operational concerns and respond promptly to incidents.
• Apply effective verbal deescalation and conflict resolution techniques when responding to challenging or escalating behaviours.
• Engage respectfully with passengers experiencing distress and provide first aid when required.
• Maintain accurate security logs, patrol records and incident reports.

Skills

De-escalation

Security patrol

Communication

Job description

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

About the Role

MSS Security is seeking professional, reliable and customer-focused Terminal Security Officers to join our team at Hobart International Airport. This role provides a visible security presence throughout the airport terminal and surrounding precinct.

• Conduct security patrols of the terminal, forecourt, aprons, airport roads and car parks.
• Monitor and report security, safety and operational concerns and respond promptly and professionally to security incidents.
• Apply effective verbal deescalation and conflict resolution techniques when responding to challenging or escalating behaviours.
• Engage respectfully with passengers experiencing distress and provide first aid when required.
• Maintain accurate security logs, patrol records and incident reports.

Ideal candidates will have:

• Confidence applying deescalation techniques and managing challenging behaviour without unnecessarily escalating a situation.
• Patience, empathy and the ability to communicate respectfully with vulnerable or distressed people.
• Previous experience in security, aviation, transport, mental health support or another public-facing operational environment will be highly regarded.

Requirements:

• Full Australian working rights.
• A current Tasmanian Security Agent Licence.
• A current First Aid and CPR Certificate.
• Ability to obtain an Aviation Security Identification Card (ASIC).
• Ability to undergo a medical assessment, including drug and alcohol testing.
• Master Licence Number: 5784

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity. We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

As one of Australia's leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.