Terminal Manager - Sydney

Journey Beyond; Sydney; Vor Ort; AUD 150.000 - 210.000; Vollzeit

Zusammenfassung

Journey Beyond is seeking an experienced and people-focused leader to take ownership of our Sydney Terminal operations. Reporting to the General Manager of The Indian Pacific, this role will lead multiple functions to ensure exceptional guest experiences from arrival to departure, coaching leaders, building capability, and driving strong commercial outcomes.

You will be hands-on, develop teams, and continuously improve the end-to-end guest journey while managing labour costs and operational

Qualifikationen

• Proven experience leading leaders in hospitality, tourism, transport, rail or other customer-focused operational environments
• Ability to balance people leadership, guest experience and commercial performance
• Experience managing labour costs, workforce productivity and operational budgets
• Strong operational judgement with decisive decision-making

Aufgaben

• Leading and developing leaders and frontline employees to create and maintain a high-performing culture
• Shaping and continuously improving the end-to-end guest experience across the terminal and touring operation
• Driving operational performance, readiness, workforce productivity and labour cost outcomes
• Partnering with touring teams and providers to ensure seamless, memorable off-train experiences
• Identifying and implementing improvements that enhance both guest satisfaction and operational efficiency
• Leading service recovery and operational decision making in a dynamic environment
• Building strong relationships across the business to bring iconic and premium Journey Beyond experiences to life

Jobbeschreibung

We're looking for an experienced and people-focused leader to take ownership of our Sydney Terminal operations.

Reporting into the General Manager, The Indian Pacific, this is a broad and hands‑on leadership role responsible for leading multiple functions ensuring exceptional guest experiences from arrival to through to departure.

This is a hands‑on leadership role for someone who loves being close to the operation, building capable and passionate teams and making things better every day. You'll know how to lead and coach leaders, build capability, drive performance and bring people together to deliver memorable experiences and strong commercial outcomes.

If you are energised by developing people, solving problems and creating an environment where teams can thrive, we'd love to hear from you.

The Fundamentals

Great journeys don't just happen. They're brought to life by great people.

You'll be responsible for:

Leading and developing leaders and frontline employees to create and maintain a high-performing culture

Shaping and continuously improving the end-to-end guest experience across the terminal and touring operation

Driving operational performance, readiness, workforce productivity and labour cost outcomes

Partnering with touring teams and providers to ensure seamless, memorable off‑train experiences

Identifying and implementing improvements that enhance both guest satisfaction and operational efficiency

Leading service recovery and operational decision making in a dynamic environment

Building strong relationships across the business to bring iconic and premium Journey Beyond experiences to life

What will set you apart?

Proven experience leading leaders in hospitality, tourism, transport, rail or other customer-focused operational environments

Ability to balance people leadership, guest experience and commercial performance

Experience managing labour costs, workforce productivity and operational budgets

Strong operational judgement, with the ability to make decisions with confidence

A passion for coaching, developing and empowering others

A genuine commitment to delivery exceptional guest experiences

About Journey Beyond:

Journey Beyond is Australia’s leading experiential tourism group, connecting guests to the land, the sea and each other through some of Australia’s most iconic travel and tourism experiences.

Our Rail Division, operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences.

From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

What we offer:

General discounts on Journey Beyond travel and experiences

Study assistance opportunities

A career rich with opportunities for progression, transfers, and secondments

Employee referral program

Employee Assistance Program

Parental leave benefits

Purchased leave options