Tenant Participation Officer

NSW Department of Communities and Justice; Banora Point; Presencial; AUD 103.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Descripción de la vacante

NSW Department of Communities and Justice seeks a Tenant Participation Officer to coordinate community engagement initiatives, amplify tenant voices, and support service improvement across Homes NSW communities.

You will manage relationships with councils, agencies and residents, driving participation and empowerment while facilitating events and forums across NSW communities. The role requires travel and delivers a flexible, autonomous work environment with opportunities for growth.

Formación

• Experience coordinating community engagement events and forums.
• Strong administration and project support skills including records management.
• Excellent written communication for flyers, reports and SMS updates.
• Ability to build productive relationships with tenants and agencies.
• Desirable full driver's license and capacity to travel overnight.

Responsabilidades

• Coordinate, assist and deliver the development of community-based projects and events.
• Develop and implement tenant feedback systems and advisory arrangements.
• Organise and contribute to community meetings and network with external stakeholders.
• Contribute to design and monitoring of strategic social plans and reviews.
• Support tenant involvement and empowerment planning to improve Homes NSW performance.
• Identify social infrastructure needs and develop strategies and programs.
• Grow tenant engagement through governance of Neighbourhood Advisory Boards.
• Undertake associated administrative duties.

Conocimientos

Community engagement

Project coordination

Stakeholder relations

Written communication

Event management

Travel flexibility

Descripción del empleo

• Location –Newcastle, Tuggerah, Tweed Heads
• Employment type – Temporary roles until June 2027
• Grade/Salary – Grade 5/6 $102,936 - $113,579

Your role

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

What you’ll do

• Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.
• Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such.
• Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums.
• Undertake associated administrative duties.

What we’re looking for

• Proven ability to organise, set up and attend in community engagement activities, including meet and greets, community forums, outreach sessions and local events.
• Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management.
• Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials.
• Ability to build productive relationships with tenants, community groups, government agencies and service providers, while supporting initiatives that improve tenant participation, community connection and access to services.
• Proven experience with event operations through the efficient movement, setup and management of equipment such as marquees and merchandise, attending and contributing to the smooth delivery of public and community engagement activities.
• Ability to devise solutions, anticipate tenant and community concerns and previous experience in dealing with tenant communities.
• Desirable Full Drivers licence
• You must have the flexibility and capacity to travel away from your primary workplace using various modes of transport and stay overnight when necessary to support operations.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

Download resources

Download the role description and the presentation on Tenant Participation

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Applications close Wednesday 18 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Belina Twomey at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.