Telstra Retail: Full Time Customer Service & Sales Consultant - RUNDLE MALL

Telstra; Adelaide; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra discount

Parental leave

Extra day off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave purchase

Learning programs

Future Ready program

Flexible working hours

Performance rewards

Inclusive culture

Job summary

Telstra in Adelaide is hiring a Retail Customer Service & Sales Consultant. You’ll be a friendly expert helping customers find tech solutions that fit their needs and enhance daily life, delivering exceptional experiences in-store.

You’ll stay up-to-date with gadgets and services, meet sales targets and KPIs, and collaborate with your team to achieve store goals. The role offers flexibility, generous benefits, and opportunities for training and career growth.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to tailor solutions to customer needs.
• Track record of meeting or exceeding sales targets.
• Eagerness to learn about new products and services.
• Positive mindset and adaptive in a fast-paced environment.
• Customer-facing experience is valued but not required.

Responsibilities

• Deliver exceptional customer experiences by guiding customers to the right products and services.
• Stay updated on Telstra gadgets and services and provide informed recommendations.
• Use consultative selling to meet and exceed sales targets and KPIs while keeping customers connected.

Skills

Great Communication Skills

Solution-Oriented

Sales Drive

Learning Mindset

Resilience & Positivity

Customer-Facing Experience

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Annual Fixed Remuneration: $73,550 per year*
• Junior Rates apply for those under 20 years of age.
• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!