Telstra Retail: Full Time Customer Service & Sales Consultant HIGHPOINT

Telstra; Melbourne; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% Telstra discount

16 weeks paid parental leave

Telstra Extra Day Off

Learning & development programs

Cultural & leave options

Job summary

Telstra in Melbourne is seeking a Retail Customer Service & Sales Consultant who helps customers find tech solutions and delivers exceptional in-store experiences. You’ll stay updated on gadgets and services, offering informed guidance to meet customer needs.

Join a team that supports growth, achieves sales targets, and delivers a connected future for Australians while enjoying Telstra’s generous benefits and discounts.

Qualifications

• Excellent communication, able to connect with customers and understand needs.
• Strong sales attitude with drive to meet and exceed targets.
• Willingness to learn about gadgets and services to guide customers.
• Positive, resilient attitude during busy periods; team player.

Responsibilities

• Help customers find the right products and services to suit their needs.
• Stay up-to-date with latest gadgets and services to provide informed guidance.
• Meet and exceed sales targets and KPIs while maintaining service quality.
• Collaborate with team to create a welcoming, high-performing store environment.

Skills

Great communication

Solution oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Tools

Telstra products and services

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Annual Fixed Remuneration: $73,550 per year*
• Junior Rates apply for those under 20 years of age.
• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!