Telstra Retail: Full Time Assistant Store Manager DARWIN

Telstra Corporation; Darwin; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Commission

Telstra discounts

Partner discounts

Parental leave

Job summary

Telstra Darwin is seeking an Assistant Store Manager to support store operations, coach a retail team, and uphold service excellence in a high-energy environment. You will work closely with the Store Manager to drive performance, develop team capability, and ensure consistent, high-quality customer experiences across the store floor.

This full-time role offers hands-on leadership development, competitive benefits including Telstra discounts, and the chance to contribute to a thriving, inclusive

Qualifications

• You have retail leadership or assistant management experience.
• You can energise and drive a retail team to exceed sales targets and KPIs.
• You lead from the front and influence a diverse team.
• You resolve customer issues with confidence and creative problem solving.
• You are an excellent communicator who supports the Store Manager through change.

Responsibilities

• Oversee the induction of new team members
• Coach the store’s team to meet (and exceed) store targets
• Help support your team with customer query escalations
• Be the Store Manager’s right-hand person, stepping up as needed
• Execute business initiatives in store to meet financial and customer metrics
• Act as team cheer leader – motivate the team and foster a great store culture
• Organise the store floor and team schedules to meet customer demand

Job description

Employment Type Permanent Closing Date 20 Oct 2026 11:59pm Job Title Telstra Retail: Full Time Assistant Store Manager DARWIN

Job Summary

As an Assistant Store Manager, you will support store operations by assisting with team coordination and maintaining service standards. You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities. This role demonstrates growing autonomy and contributes to a seamless customer experience.

Job Description

Telstra is hiring! We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Darwin store is hiring an Assistant Store Manager to join their team a Full Time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way. Below is a snapshot of just some of the cool things we offer:

• Store performance-related commission
• 30% off Telstra services Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners.
• 16 weeks paid parental leave for primary and secondary carers

What you’ll do

As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets.

• Oversee the induction of your new team members
• Coach the store’s team to meet (and exceed) store targets
• Help support your team with customer query escalations
• Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed
• Executing business initiatives in store to meet financial and customer key metrics.
• Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
• Organise the store floor and team’s work schedules, to meet customer demand.

About you

• You have previous experience in a retail leadership / assistant management role
• You're able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• You're an excellent communicator who can help support the Store Manager in taking team members through change.

Why Telstra?

Retail Opportunities at Telstra When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams