Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Health Pty; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Telstra discount

Paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Job summary

Telstra is looking for a Retail Sales Consultant to deliver an exceptional in-store experience and tailor tech solutions for customers. You’ll be a friendly, knowledgeable guide across Telstra products and services, helping Australians stay connected.

Join an iconic Aussie brand that values inclusion, flexibility, and growth, with strong sales incentives and a supportive team ready to train you for success.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain tech products in simple terms.
• Strong desire to meet and exceed sales targets.

Responsibilities

• Help customers find products and services to fit their needs.
• Stay up-to-date with gadgets and Telstra services.
• Use consultative selling to achieve sales KPIs.
• Collaborate with store teammates to meet goals.

Skills

Customer service

Communication

Sales driven

Tech knowledge

Job description

**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.## Job Description**Ready to Make a Difference? Join Our Iconic Team at Telstra!**At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an **iconic Aussie brand** that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.**Opportunities available across these locations:*** **Mackay*** **Mount Pleasant****What You’ll Be Doing:*** **Deliver Exceptional Customer Experiences:** Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.* **Be the Go-To Tech Expert:** Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.* **Achieve and Excel:** Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.* **Collaborate and Contribute:** Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.**Salary and Benefits:*** **Generous Discounts:** Enjoy **30% off Telstra services** and exclusive offers with over **240 brands and partners**.* **Leave Options:** Take advantage of **16 weeks of paid parental leave**, the **Telstra Extra Day Off**, **gender affirmation leave**, **Cultural Leave**, **Blood Donor Leave**, and the ability to purchase up to **4 weeks of additional leave**.* **Training & Career Growth Opportunities:** Access over **17,000 learning programs** with LinkedIn Learning, and develop your career with our **Future Ready program** designed to build on your skills and prepare you for your next step.* **Flexibility:** We offer flexible working hours and a supportive approach to parental leave—**do it your way!*** **Recognition & Rewards:** Benefit from **monthly performance rewards** and a range of recognition programs to celebrate your success.* **Inclusive Culture:** Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.**Is It You We’re Looking For?*** **Great Communication Skills:** You’re a natural at connecting with people and making their day better.* **Solution-Oriented Approach:** You enjoy thinking on your feet and tailoring solutions for each customer.* **Sales Drive:** You’re motivated to achieve (and exceed!) sales targets and KPIs.* **Passion for Learning:** You’re eager to grow and develop your skills in a dynamic environment.* **Resilience and Positivity:** You have a can-do attitude, even when things get busy.* **Customer-Facing Experience:** Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!***How to Apply:****Ready to kickstart your journey with us? Click \"Apply Now\" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.****Join Us at Telstra Retail:****When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!*