Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra; Yeppoon; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Discounts

Leave options

Training & growth

Flexible hours

Recognition & rewards

Inclusive culture

Job summary

Telstra Retail is seeking a Retail Customer Service & Sales Consultant in Yeppoon, Queensland. You will help customers find tech solutions and provide informed guidance, using consultative selling to meet sales targets. Earn generous discounts and participate in development programs as part of a diverse, inclusive team. Flexible hours and recognition programs support your growth and work-life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to tailor solutions to customers' needs.
• Proven interest in achieving sales targets and KPIs.
• Willingness to learn and grow in a dynamic retail environment.
• Positive attitude and resilience during busy periods.
• Customer-facing experience is welcome but not required.

Responsibilities

• Deliver exceptional customer experiences by helping customers find products and services.
• Serve as the go-to tech expert, staying updated on Telstra offerings.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with the team to create a welcoming store environment.

Skills

Communication

Solution-driven

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!