Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra; Melbourne; On-site; AUD 30,000 - 44,000; Full time

Benefits offered by this job

30% Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave options up to 4 weeks

LinkedIn Learning access

Career development opportunities

Flexible working hours

Monthly performance rewards

Inclusive culture

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne. You’ll help customers choose the right products and services, acting as the trusted tech expert who guides purchases and enhances their digital experiences.

This iconic Australian brand supports flexible hours and a culture of growth. You’ll collaborate with a diverse team to deliver exceptional service, drive sales, and keep customers connected with the latest Telstra solutions.

Qualifications

• Excellent verbal and written communication.
• Ability to tailor solutions for customers.
• Proven ability to meet sales targets.
• Willingness to learn about products and services.
• Positive attitude and resilience in busy environments.
• Prior customer service experience is a plus.

Responsibilities

• Assist customers in selecting products and services.
• Provide expert knowledge on Telstra offerings.
• Aim to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.

Skills

Communication skills

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer focus

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• SOUTHLAND
• CHADSTONE
• MALVERN
• WAVERLEY GARDENS
• DANDENONG
• PARKMORE

What You'll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!