Personal Banking Advisor - Smithton Service Centre, TAS

Westpac Group; Smithton; On-site; AUD 34,000 - 41,000; Part time

Job summary

Westpac Group in Smithton, TAS is hiring a Personal Banking Advisor for a 16-hour-per-week, part-time position at the Smithton Service Centre. You will greet customers, discuss needs, and provide tailored banking solutions both in-branch and by phone.

You will also refer clients to specialist teams as needed, supporting our community-focused banking approach and helping customers achieve their financial goals.

Qualifications

• Customer service and sales experience in a customer-facing/phone-based role with targets.
• Resilience to remain calm and composed while handling challenging situations.
• Ability to work toward sales/referral targets and call customers.
• Numerical capability with cash handling and completing financial transactions.
• Energetic personality with a genuine passion for helping people.
• Willingness to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers and uncover needs to tailor banking solutions.
• Assist customers in-person and over the phone to help them achieve financial goals.
• Refer to specialised banking teams when necessary.
• Support community-focused service at the Smithton Service Centre.

Skills

Customer service

Sales experience

Resilience

Target-driven

Phone-based sales

Job description

Personal Banking Advisor - Smithton Service Centre, TAS

TAS, Australia

Job Description

• Permanent part-time opportunity available at Westpac’s Smithton Service Centre
• Work as part of your local community
• Genuine opportunity to begin a long-lasting career
• Hours:16 hours per week

Westpac is proud to be backing regional Australia through our continued investment in local banking. We recently launched three new Regional Service Centres in Moree (NSW), Leongatha (VIC) and Smithton (TAS), bringing face-to-face support back to the heart of local communities and businesses. These centres are helping locals start, grow and manage their financial futures with tailored support, right where they live and work — and YOU can be part of this!

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role of 16 hours per week from 9am – 4.30pm approx. across days to be agreed upon with the successful candidate!

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.