Customer Service Officer

The Capricornian; Rockhampton Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Discounted financial products

Employee Assistance Program (EAP)

Healthy Living Subsidy

Birthday Leave

Professional development

Supportive team environment

Job summary

The Capricornian Bank is seeking a Customer Service Officer to join our frontline team. You’ll help customers in branch and over the phone with everyday banking needs and build lasting relationships with clients.

No banking experience is required; a friendly, customer-focused attitude and willingness to learn are valued as we support your growth within financial services.

Qualifications

• No banking experience required; attitude and willingness to learn are valued.
• ASIC Tier II Accreditation is a plus.
• Experience in retail or cash handling is advantageous but not essential.

Responsibilities

• Assist customers in branch and over the phone with everyday banking needs.
• Open new accounts and memberships, manage customer details.
• Answer questions and connect customers with specialists.
• Build relationships by checking in with customers and understanding needs.
• Promote banking products and services, including insurance.
• Support day-to-day branch operations within the team.

Skills

Customer-focused

Communication

Problem solving

Attention to detail

Numeracy

Teamwork

Willingness to learn

Tech literacy

Job description

At The Capricornian Bank, we believe banking is more than transactions. It's about people.

We're a customer-owned bank, created by locals for locals, and we've been supporting Central Queensland communities for more than 65 years. Our team helps customers with the everyday things that matter, from setting up their first account to managing their money, protecting what they own and reaching their financial goals.

We're looking for a Customer Service Officer (CSO) to join our frontline team.

This is a great opportunity for someone who enjoys working with people, wants to build their skills and is looking for a career with genuine opportunities to grow.

What you'll do

As a Customer Service Officer, you'll be one of the friendly faces and voices of The Capricornian Bank. You'll help customers in branch and over the phone with a wide range of everyday banking needs.

• Helping customers with everyday banking, including deposits, withdrawals, transfers, cards and account enquiries.
• Opening new accounts and memberships, managing customer details and assisting with term deposits.
• Listening to customers, answering their questions and finding solutions or connecting them with the right person when they need more specialised help.
• Building strong customer relationships by checking in with customers and understanding how we can better support their needs.
• Supporting customers with banking products and services, including insurance, while identifying opportunities to connect them with our lending and specialist teams.
• Working as part of a supportive team and helping with the day-to-day operation of the branch.

About you

You don't need years of banking experience to be successful in this role. We're looking for the right attitude, a willingness to learn and someone who genuinely enjoys helping people.

You’ll bring:

• A friendly, positive and customer-focused attitude.
• Great communication skills and the confidence to talk with a wide range of people.
• A genuine interest in helping customers and finding solutions to their needs.
• Good attention to detail and the ability to get things right, particularly when handling money and customer information.
• Confidence with numbers, technology and learning new systems.
• The ability to work well in a team while also taking responsibility for your own work.
• A willingness to learn about banking, financial products and regulatory requirements.

Previous experience in retail, hospitality, customer service or cash handling would be an advantage, but it's not essential.

If you have experience in financial services and hold an ASIC Tier II Accreditation, that's great. If not, we're happy to support the right person to gain the skills and qualifications they need.

Where can this role take you?

This is more than a job behind a bank counter.

A Customer Service Officer is often the starting point for a rewarding career in financial services. As you build your knowledge and confidence, there are opportunities to develop into areas such as lending, customer relationship management, financial crimes, leadership and other specialist roles.

We'll support you to build your skills and discover where your career can take you.

What we offer you

When you join The Capricornian Bank, you'll be part of a team that values its people and its community.

• Discounted financial products, including fee free banking and discounted lending and insurance.
• Employee Assistance Program for you and your wellbeing.
• Healthy Living Subsidy to support your physical health.
• Birthday Leave so you can enjoy your special day.
• Professional development opportunities to build your skills and career.
• A supportive team environment where you can learn, contribute and make a difference.

Applications close Sunday 27th September, however we may commence interviews earlier depending on the number of applications received.