Telesales Operator

Bidfood; Canberra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts on products

Development programs

Corporate health plans

Employee Assistance Program (EAP)

Supportive team culture

Job summary

Bidfood Canberra is seeking an organised and adaptable full-time Telesales Operator for our Hume branch. This inbound, phone-based role focuses on taking orders, answering product inquiries and supporting account setup, with full training provided.

You’ll respond to emails, assist onboarding new customers and back our sales reps with day-to-day service and coordination in a fast-paced environment. A customer-first mindset and clear communication are essential.

Qualifications

• Excellent phone and email communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new systems and processes.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with regular customers.
• Respond to emails and product enquiries.
• Process orders accurately using internal software.
• Liaise with sales reps and managers to resolve service issues.
• Maintain accurate customer and product records.
• Onboarding new customers and supporting account setup.
• Performing administrative tasks as directed by Sales and Branch Managers.
• Assisting with internal reporting and maintaining data accuracy.

Skills

Phone communication

Customer service

Data entry

Team mindset

Tools

CRM software

Typing speed

Job description

Bidfood Canberra is looking for an organised and adaptable individual to join our team as a full time Telesales Operator at our Hume branch.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

Your role also involves reporting, data entry and keeping internal systems up-to-date – making sure everything runs smoothly behind the scenes. Your day-to-day tasks will include:

• Answer inbound phone calls and take orders
• Build trusted relationships with regular customers
• Respond to emails and product enquiries
• Process orders accurately using internal software
• Liaise with sales reps and managers to resolve service issues
• Maintain accurate customer and product records
• Onboarding new customers and supporting account set up
• Performing administrative tasks as directed by Sales and Branch Managers
• Assisting with internal reporting and maintaining data accuracy

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work. This role is ideal if you’re:

• Looking to begin a fulfilling career with a well-established employer
• Transitioning from hospitality, retail or customer service
• Seeking a daytime role with stability and lifestyle balance

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Canberra

Bidfood Canberra is more than just part of Australia’s leading foodservice distributor – we’re at the centre of the capital’s dynamic and high-expectation food scene. From elegant restaurants and embassies to large-scale caterers and government institutions, we support a broad customer base that values quality, consistency and discretion. Our team understands the pace, presentation and precision required to service Canberra’s top-tier venues and essential services.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Please note only short listed candidates will be contacted.