Telesales Agent

Fibrus Networks Ltd; Ballarat; Hybrid; AUD 44,000 - 54,000; Full time

Benefits offered by this job

Private healthcare

Mental health workshops

Professional development

Job summary

Fibrus Networks Ltd is seeking a Telesales Agent in Belfast to drive sales for fibre broadband and related products. The role involves inbound and outbound calls, web chat processing, and order management using the company ordering system.

You will work in a fast-paced desk sales environment, aiming to exceed targets while delivering excellent customer experience and ensuring compliance. Hybrid working is available, with a strong commission structure and uncapped opportunities.

Qualifications

• Experience in telephone-based or face-to-face sales.
• Commitment, reliability, target-driven.
• Confident with systems to process orders.
• Strong verbal and written communication.
• Compliance awareness in telesales.

Responsibilities

• Make outbound and inbound calls to drive sales and move customers to pre-contract solutions.
• Process sales via web chat and ordering system accurately.
• Ensure orders are processed efficiently and tracked through installation progress.
• Follow up with customers to provide timely updates on orders and installations.
• Collaborate with the sales team to achieve targets and maintain compliance.

Skills

Telephone sales

Targets driven

Communication skills

Professionalism

Compliance awareness

Tools

Ordering system

CRM software

Job description

Job Description

JOB TITLE: Telesales Agent

JOB LOCATION: Belfast

TERMS: Salary: 26,033.00 with an OTE 40k + with uncapped commission. Permanent (hybrid working)

THE JOB

As a Telesales Agent you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data.

WHAT WILL YOU BE DOING?

• Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls
• Helping customers find pre-contract solutions and processing sales via web chat
• Ensure all orders are processed efficiently & effectively using Fibrus ordering system
• Follow up with customers to ensure they are fully updated with order / installation progress
• Work closely with other members of the Fibrus Team
• Ensuring quality and compliance standards at all time and meeting and exceeding operational sales targets consistently

WHAT WILL YOU BRING?

• Demonstrable telephone-based or face-to‑face sales experience
• Be committed, professional, reliable, target driven and ambitious, demonstrating a willingness to learn
• Confidence using systems and software to process orders and communicate
• Excellent/confident verbal and written communication skills
• Have a can‑do attitude and the desire to deliver a quality service to customers
• Understand the importance of compliance in the telesales environment

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

Equal Opportunity Statement

At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under‑represented genders, individuals with disabilities, and under‑represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre‑employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment.

Please email if you do not wish us to retain your information or do not wish for us to share your information.