Telephony Operations Lead — Team & Service Excellence

NSW Health; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

NSW Health in Sydney's Westmead site is seeking a Team Leader to coordinate the day-to-day telephonist operations, manage staff, rosters, workflow and priorities, and mentor team members to ensure timely, quality service.

The role also provides telephony support during peak demand or vacancies, and works with the CHW Patient Administration Manager to identify, resolve and escape issues to maintain service standards.

Responsibilities

• Coordinate day-to-day telephonist operations.
• Manage staff, rosters, workflow and priorities.
• Mentor team members to ensure timely, quality service.
• Provide telephony support during peak demand or vacancies.
• Collaborate with CHW Patient Administration Manager to resolve issues and maintain service standards.

Skills

Team leadership

Staff management

Roster management

Mentoring

Telephony operations

Job description

NSW Health in Sydney's Westmead site is seeking a Team Leader to coordinate the day-to-day telephonist operations, manage staff, rosters, workflow and priorities, and mentor team members to ensure timely, quality service.

The role also provides telephony support during peak demand or vacancies, and works with the CHW Patient Administration Manager to identify, resolve and escape issues to maintain service standards.