Telco Client Services Leader

Ncs Australia; Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Well-being initiatives

Discounted health insurance

Discounts on products and services

Recognition for high performance

Job summary

NCS Australia is seeking an experienced Client Service Leader to drive growth across a portfolio of strategic Australian telecommunications clients. The role focuses on expanding existing relationships, identifying new opportunities and delivering commercial success across multiple Telco accounts.

You will lead growth initiatives, build trusted executive-level relationships and work with cross-functional teams to shape solutions that meet client priorities.

Qualifications

• Experience building trusted relationships with executive and senior stakeholders.
• Proven ability to identify, shape and win new business opportunities within existing clients.
• Strong capability in account planning, forecasting, pipeline management and commercial performance.

Responsibilities

• Own and execute growth strategies across strategic telecommunications accounts.
• Build trusted relationships with executive and senior business stakeholders.
• Identify, shape and win new business opportunities within existing clients.
• Drive cross-sell and upsell opportunities across technology and managed services.
• Lead account planning, forecasting and pipeline management to meet commercial targets.
• Partner with delivery and industry teams to develop compelling client solutions.
• Oversee account health and ensure delivery aligns with client expectations.

Skills

Relationship management

Strategic growth

Account planning

Telco accounts

Job description

Company Description

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

Drive growth. Build trusted partnerships. Lead strategic client partnerships across Australia's telecommunications sector.

We're looking for an experienced Client Service Leader to drive growth across a portfolio of strategic telecommunications clients. This role focuses on expanding existing customer relationships, identifying new opportunities and delivering commercial success across multiple Telco accounts.

If you're passionate about growing enterprise accounts, building trusted client relationships and delivering exceptional business outcomes, we'd love to hear from you.

What you'll be doing

Own and execute growth strategies across a portfolio of strategic telecommunications accounts. Build trusted relationships with executive and senior business stakeholders. Identify, shape and win new business opportunities within existing clients. Drive cross-sell and upsell opportunities across technology and managed services. Lead account planning, forecasting, pipeline management and commercial performance. Partner with solution, delivery and industry teams to develop compelling client solutions. Oversee account health and ensure successful delivery aligned to client expectations. Act as the strategic advisor who understands your clients' business priorities and industry challenges.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time.

• paid parental leave
• initiatives focused on your well-being
• discounted health insurance
• discounts on various products and services
• regularly recognised and rewarded for high performance

We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Work rights and background checks

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks