Receptionist

Epworth Group; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Salary packaging benefit

Meals and entertainment allowance

Educational scholarship program

Reduced private health care costs

Discounted health insurance

Job summary

Epworth HealthCare in Melbourne's eastern suburbs is seeking a part-time receptionist at Epworth Eastern (Box Hill) to be the first point of contact for patients, greet visitors and manage front-desk administration. You will support doctors and staff and report to the Patient Services Manager.

The ideal candidate has at least 2 years' experience in administration, excellent communication skills, and the ability to multitask in a busy hospital environment. Healthcare experience is desirable.

Qualifications

• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential).
• Excellent communication skills in person, written and on the telephone; with a demonstrated ability to manage difficult conversations professionally and empathetically.
• Ability to prioritise and meet timelines whilst maintaining customer service in a fast-paced and demanding environment.

Responsibilities

• You will be the first point of contact for patients visiting the hospital, meeting and greeting patients, ensuring upkeep of patient files, coordinating with doctors and staff, and back-of-office administration processes.
• Lead by example with excellent customer service, time management and an aptitude for a variety of systems and software.
• Build strong relationships with consultants and patients and demonstrate Epworth values.

Skills

Customer service

Time management

Multitasking

Communication

Education

Current Victorian Working with Children Check

Tools

Hospital systems

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this part-time (permanent) receptionist role, based at Epworth Eastern (Box Hill) andLilydale Consulting Suites, you will be the first point of contact for patients visiting the hospital, meeting and greeting patients, ensuring upkeep of patient files, coordinating with our doctors and staff, and back-of-office administration processes. You will be working collaboratively as part of a cohesive team, reporting to the Patient Services Manager.

You will make an impact by:

• Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software.
• Building strong relationships with our consultants and patients and demonstrating the Epworth values
• Providing support to a team of staff andManager through the adoption of a can-do attitude and role-up-your-sleeves approach.

To be successful in this role…
You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time.Additionally, you will value teamwork, showing mutual respect and actively contribute to a collaborative environment.

You will have:

• Healthcare experience (desirable)
• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential)
• Excellent communication skills both in person, written and on the telephone; with a demonstrated ability to manage difficult conversations professionally and empathetically.
• Ability to prioritise and meet timelines whilst maintaining customer service in a fast-paced and demanding environment

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 18 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

Qualifications

• Current Victorian Working with Childrens Check (Employee)

Additional Information

At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth HealthCareoffers our employees salary packaging benefitsof$15,900pre-tax annually, plus an optional$2,650meals and entertainment allowance.
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Discounted private health insurance

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

For more information, please refer to the attached position description or [e-mail]

Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.