Application Support / Production Support – Wealth Management Applications, Information Technology

CITIC CLSA; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

CITIC CLSA in Sydney seeks an Application Support / Production Support specialist to maintain Wealth Management applications, with a focus on extended-hours trading and cross-time-zone operations.

You will work with business users, development and infrastructure teams to ensure stable production operations, timely incident handling, and continuous support across regions and time zones.

Qualifications

• Bachelor's degree or above in CS/IT/Engineering/Finance or related field.
• Minimum 3 years' experience in application or production support within securities, brokerage, trading or wealth management.
• Solid understanding of production support processes, incident management, monitoring, and operational controls.
• Familiarity with Linux/Unix commands, SQL, log analysis, and basic scripting.
• Experience supporting trading platforms or financial applications is preferred.
• Strong communication, ownership, and ability to work across time zones.

Responsibilities

• Provide day-to-day production and application support for Wealth Management systems, including trading, brokerage, and client platforms.
• Support extended-hours activities, especially 5x24 U.S. equities trading and pre-open coverage.
• Monitor system health, interfaces, jobs, and key business processes to ensure stable operations.
• Perform first-level triage, incident analysis, and troubleshooting; coordinate timely resolution.
• Handle production incidents, service requests, and operational inquiries from users.
• Coordinate with development, infrastructure, database, network, and vendor teams to resolve issues.
• Escalate critical incidents and participate in post-incident reviews and remediation.

Skills

Incident management

Linux/Unix

SQL

Scripting

Troubleshooting

Cross-team collaboration

English & Mandarin

Education

Bachelor's degree or above

Tools

Linux/Unix

SQL

Log analysis

Shell scripting

Job description

Application Support / Production Support - Wealth Management Applications, Information Technology

This role is responsible for providing application and production support for Wealth Management business systems, with a particular focus on extended-hours trading support and cross-time-zone operational coverage.

As Wealth Management business continues to expand its service window - including the launch of 5x24 U.S. equities trading - timely IT support outside Hong Kong business hours has become increasingly important. An Australia-based resource will help strengthen the WM IT support model by providing earlier-day coverage before the Hong Kong market opens and improving responsiveness during non-Hong Kong hours.

You will work closely with business users, development teams, infrastructure teams, and external vendors to ensure stable production operations, timely incident handling, and continuous support for Wealth Management applications across regions and time zones.

The role title will be offered in accordance with the candidate's experience and capabilities:

• Candidates with stronger production support and issue management experience may be appointed at a more senior support level.
• Candidates with broader technical and operational exposure may also take on additional responsibilities in system monitoring, release support, and service improvement.

Key Areas of Responsibilities

Application / Production Support Responsibilities

• Provide day-to-day production and application support for Wealth Management business systems, including trading, brokerage, account servicing, and digital client platforms.
• Support extended-hours business activities, especially 5x24 U.S. equities trading, and provide early-day operational support before Hong Kong market open.
• Monitor system health, application status, interfaces, scheduled jobs, and key business processes to ensure stable production operations.
• Perform first-level issue triage, incident analysis, and troubleshooting for production problems; coordinate timely follow-up and resolution.
• Handle production incidents, service requests, and operational enquiries from business users in a responsive and structured manner.
• Support daily operational routines including health checks, restart / recovery procedures, validation of business flows, and issue follow-up.
• Track and manage incidents, problem records, and service issues through to closure, with clear communication to stakeholders.
• Coordinate with development, infrastructure, database, network, cybersecurity, and vendor teams to resolve production issues efficiently.
• Escalate critical incidents, risks, and unresolved issues where necessary, with appropriate impact assessment and follow-up.
• Support post-incident reviews and root cause analysis, and track remediation / preventive actions to closure.
• Maintain clear operational logs, support records, and status reporting for management and business stakeholders.

Technical / Operational Collaboration Responsibilities

• Work closely with development and architecture teams to support issue diagnosis, solution validation, and operational readiness.
• Support production releases, deployment checks, environment validation, and post-release monitoring.
• Maintain and enhance support documentation, operational runbooks, troubleshooting guides, and knowledge repositories.
• Identify recurring issues, operational bottlenecks, and automation opportunities to improve support efficiency and overall platform resilience.
• Contribute to continuous improvement of the WM support model across systems, regions, and time zones.

Requirements

• Bachelor's degree or above in Computer Science, Information Technology, Engineering, Finance, or related discipline.
• Minimum 3 years' experience in application support, production support, or IT operations within securities, brokerage, trading, banking, or wealth management domains. (Candidates with less experience may be considered for a junior appointment.)
• Solid understanding of production support processes, incident management, service monitoring, and operational controls.
• Familiarity with Linux / Unix commands, SQL, log analysis, and basic scripting for troubleshooting and operational support.
• Experience supporting trading platforms, brokerage systems, market data systems, or other business-critical financial applications is preferred.
• Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize effectively in a live production environment.
• Strong sense of ownership, accountability, and responsiveness in handling production issues.
• Excellent communication and coordination skills; proactive, highly responsible, and capable of managing cross-team collaboration across time zones.
• Fluent in English and Mandarin.