Technology Service Delivery Lead

Randstad Pty; Brisbane; Vor Ort; AUD 120.000 - 170.000; Vollzeit

Zusammenfassung

Brisbane 2032 Olympic and Paralympic Games Organising Committee is seeking a Service Delivery Manager to lead and evolve its Technology Service Delivery capability. You will ensure reliable, scalable services and act as the central coordinator for Service Desk matters, collaborating with internal Technology teams and external providers.

The role focuses on ITIL-aligned processes, ServiceNow, IAM, and a scalable support model for Games Time operations.

Qualifikationen

• Demonstrated experience with ITIL aligned service delivery.
• Proven ability to design and run service desk and ITSM processes.
• Experience implementing or managing ServiceNow or similar platforms.
• Strong stakeholder engagement and service improvement mindset.

Aufgaben

• Lead the development and ongoing management of Technology Service Delivery to be reliable, responsive, scalable and customer focused.
• Coordinate Service Desk activities, oversee performance, issue resolution, escalations and stakeholder communications.
• Drive ITSM process design and continuous improvement in line with ITIL and organisational needs.
• Oversee ServiceNow platform implementation, workflows, reporting and service management processes.
• Develop and maintain the Technology Service Catalogue with clear ownership and SLAs.
• Coordinate IAM service delivery, onboarding, role changes and offboarding per security requirements.
• Foster relationships with Technology teams, functional areas and external providers to meet service expectations.
• Lead service transition and knowledge transfer for the Games Time operating model.
• Support integrated, scalable technology support for enterprise operations and multiple providers.
• Monitor service performance, identify risks and opportunities, and drive continuous improvement for high-quality support outcomes.

Kenntnisse

ServiceNow

ITIL

Stakeholder management

Service delivery operations

ITSM

Tools

ServiceNow

ITSM platforms

Jobbeschreibung

Brisbane 2032 Olympic and Paralympic Games Organising Committee is seeking a Service Delivery Manager to lead and evolve its Technology Service Delivery capability. You will ensure reliable, scalable services and act as the central coordinator for Service Desk matters, collaborating with internal Technology teams and external providers.

The role focuses on ITIL-aligned processes, ServiceNow, IAM, and a scalable support model for Games Time operations.