Technology Operations Analyst

Victorian Government; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Court Services Victoria (CSV) is seeking a customer-focused Technology Operations Analyst to join the Technology Services team in Melbourne. You will support the delivery of court technology solutions, gathering requirements, evaluating options and coordinating testing and training to ensure reliable services across Victoria.

You will work with diverse stakeholders, provide expert advice, and help deliver technology projects that enhance court operations and user experience for staff and

Qualifications

• Experience analysing, testing, implementing and supporting business systems and technology solutions.
• Strong problem-solving skills with the ability to identify risks, opportunities and service improvements.
• Experience gathering requirements, facilitating workshops and engaging with diverse stakeholders.
• Excellent written and verbal communication skills, including explaining technical concepts to non-technical audiences.
• Experience developing training materials, user documentation and delivering training programs.
• Knowledge of technology best practices, hardware and software environments, and continuous improvement approaches.
• Ability to work independently while contributing effectively within a collaborative team environment.
• A relevant tertiary qualification and/or equivalent industry experience is highly regarded.
• Travel to court locations across Victoria may be required.

Responsibilities

• Gather and analyse business requirements for technology initiatives.
• Evaluate technology options and coordinate testing activities.
• Coordinate training and user adoption activities for new solutions.
• Contribute to the successful implementation of technology projects.
• Collaborate with stakeholders to identify opportunities for improvement.
• Ensure technology services remain responsive, reliable and fit for purpose.

Skills

Requirements gathering

Testing and implementation

Stakeholder engagement

Training materials

Communication skills

Problem solving

Independent work

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/MC1734NS

• Make technology matter - Support the systems that keep Victoria’s courts running.


• Drive technology improvements - Analyse requirements, test solutions and deliver impactful change.


• Broaden your experience - Partner with stakeholders, vendors and technology leaders across the Court.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the Role

The Magistrates' Court of Victoria is seeking a customer-focused and analytical Technology Operations Analyst to join our Technology Services team. Working closely with the Service Delivery Manager, you will play a key role in delivering technology initiatives that enhance court operations, improve user experience, and support staff and judicial officers across the state.

As the Technology Operations Analyst, you will support the delivery of court technology solutions by gathering and analysing business requirements, evaluating technology options, coordinating testing and training activities, and contributing to the successful implementation of technology projects.

You will work with a broad range of internal and external stakeholders to identify opportunities for improvement, provide expert advice, and help ensure technology services remain responsive, reliable and fit for purpose.

This is a 12 months fixed term opportunity to contribute to technology initiatives that directly support the delivery of justice across Victoria. You will work on meaningful projects, collaborate with a diverse range of stakeholders, and help shape the future of technology services within a dynamic and purpose-driven organisation.

About You

You will bring:

• Experience analysing, testing, implementing and supporting business systems and technology solutions.


• Strong problem-solving skills with the ability to identify risks, opportunities and service improvements.


• Experience gathering requirements, facilitating workshops and engaging with diverse stakeholders.


• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.


• Experience developing training materials, user documentation and delivering training programs.


• Knowledge of technology best practices, hardware and software environments, and continuous improvement approaches.


• The ability to work independently while contributing effectively within a collaborative team environment.


• A relevant tertiary qualification and/or equivalent industry experience is highly regarded.


• Travel to court locations across Victoria may be required.

Other information

CSV is the employ er of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Tuesday 20 October 2026 at 11.59pm