Technology Associate Consultant - ServiceNow

Telstra Corporation; Australia; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Performance-related pay

Learning programs

Global presence across 22 countries

Purchased annual leave scheme

Telstra day off

30% off Telstra products and services

Laptop + mobile phone provided

Job summary

Telstra Corporation is seeking a Technology Associate Consultant focused on ServiceNow to assist senior technical staff in engineering, delivering and supporting ITSM solutions within Defence environments. You will work with the DevSecOps team to ensure reliable, secure ServiceNow configurations and operations.

Key responsibilities include configuration, testing, deployment, and incident resolution while developing your technical capability and contributing to continuous improvement and

Qualifications

• ServiceNow fundamentals or adjacent technologies
• ITSM process awareness
• Basic scripting or automation awareness
• Analytical thinking
• Communication and stakeholder management

Responsibilities

• Assist in configuring, testing, deploying and supporting ServiceNow platform capabilities.
• Collaborate with senior engineers to design, develop and deliver ServiceNow solutions.
• Support ITSM workflows including incident, problem and change management.

Job description

Employment TypePermanentClosing Date2 Nov 2026 11:59pmJob TitleTechnology Associate Consultant - ServiceNowJob SummaryJob DescriptionWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.What We OfferPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What is the focus of the role?As an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model.As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for ServiceNow applications and systems delivered for our customer. In this role, you support the DevSecOps team to deliver reliable and secure ITSM solutions, contributing to configuration, testing, deployment and operational support activities. Your teamwork, learning mindset and ability to apply feedback are critical as you continue developing your technical knowledge and capability in platform delivery and operations.Responsibilities:Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilitiesCollaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutionsSupport ITSM workflows including incident, problem and change management activitiesAssist with integration activities and workflow development under guidance from senior engineersSupport platform operations including basic incident resolution and service requestsContribute to documentation of platform configurations, processes and operational proceduresApply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practicesIdentify issues and escalate risks to senior team members to support delivery outcomesContribute to continuous improvement initiatives and process optimisation activitiesSupport transition activities including knowledge capture and internal capability upliftKey SkillsAnalytical ThinkingCommunication ContinuousImprovement ProcessCustomer EngagementGroup Problem SolvingListeningRequirements DefinitionStakeholder ManagementWritten and verbal communicationServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service ManagerITSM process awarenessBasic scripting or automation awarenessQualifications / CertificationsAGSVA NV2 Security Clearance or an ability to gain NV2Relevant tertiary qualification or equivalent experienceServiceNow training or certifications desirableExperience working in IT technical supportIT Service Management exposureExperience in Agile practicesWe're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.As part of your application with Telstra, you may receive communications from us on [phone] (for job applications in Australia) and [phone] (for job applications in the Philippines and India).When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment