TECHNOLOGY AND SYSTEMS OFFICER

Sharps Australia; Geelong; Vor Ort; AUD 85.000 - 110.000; Vollzeit

Zusammenfassung

Sharps Australia seeks a Technology and Systems Officer to manage the systems our people rely on, deliver the technology roadmap, and keep systems secure and reliable. You will connect data across our business, finance and client systems and explore safe automation and AI to reduce manual work.

This hands-on, on-site Geelong role involves working with external IT providers and internal teams to implement improvements and ensure operational resilience.

Qualifikationen

• 3–5 years' experience in an IT, systems administration or systems support role, including some project or vendor work.
• Experience supporting integrated business systems and the data that flows between them.
• Sound working knowledge of cybersecurity controls across identity, access, devices and data.
• Experience working with external IT providers and technology vendors, including tracking service levels and costs.
• Exposure to automation or AI tools, and an understanding of the controls needed to use them safely.

Aufgaben

• Help maintain a prioritised technology roadmap tied to our operating needs, growth, risk and business value, reviewed quarterly
• Keep core systems available, supported and recoverable, with clear incident response and business continuity plans that are regularly tested
• Make sure data flows reliably between our core business, finance and client systems, and resolve data quality issues at the source
• Identify opportunities for automation and AI, and put in place those that deliver safe, measurable gains, with the right controls and human review
• Maintain proportionate cybersecurity controls across identity, access, devices, vendors and data, including secure onboarding and offboarding, regular access reviews and staff security awareness
• Be the day-to-day contact for our external IT provider and technology vendors, tracking service levels, costs and licensing, and working to reduce recurring support issues

Kenntnisse

Practical and hands-on

Security-minded

Commercially aware

Automation and AI curiosity

Clear communicator

Organised and methodical

Outcome-focused

Honest and reliable

Tools

Microsoft 365

Entra ID

SharePoint

Jobbeschreibung

Sharps Australia is a Profit for Purpose business working to make vehicles, workplaces and communities safer. Working with the auto insurance industry, our inspectors find and remove hidden hazards from vehicles before anyone else has to handle them.

Behind every inspection is our office team. From bookings and finance to people, quality and technology, they keep the business running smoothly and make sure our inspectors have what they need to do their work safely and well.

We offer a supportive, inclusive and flexible workplace where people feel valued and can see how their work makes a real difference.

About the Role

Sharps is growing, and we need a Technology and Systems Officer to look after the systems our people rely on every day. You'll help deliver our technology roadmap, keep our systems secure and reliable, connect data across our business, finance and client systems, and find safe, practical ways to use automation and AI to take manual effort out of our work.

This is a hands-on role: much of your time will be spent supporting our systems and resolving issues, while also contributing to longer-term improvements. You'll work closely with our external IT provider and other technology vendors, and with teams right across the business.

What You'll Do

Help maintain a prioritised technology roadmap tied to our operating needs, growth, risk and business value, reviewed quarterly

Keep core systems available, supported and recoverable, with clear incident response and business continuity plans that are regularly tested

Make sure data flows reliably between our core business, finance and client systems, and resolve data quality issues at the source

Identify opportunities for automation and AI, and put in place those that deliver safe, measurable gains, with the right controls and human review

Maintain proportionate cybersecurity controls across identity, access, devices, vendors and data, including secure onboarding and offboarding, regular access reviews and staff security awareness

Be the day-to-day contact for our external IT provider and technology vendors, tracking service levels, costs and licensing, and working to reduce recurring support issues

About You

We're looking for someone who is:

Practical and hands-on. You enjoy solving problems yourself and can see how they fit into the bigger picture.

Security-minded. You understand sound security practice and can hold specialist providers to a high standard.

Commercially aware. You weigh cost, risk and business value, and you recommend solutions that make sense for the business.

Curious about automation and AI. You're keen to use new tools to make work simpler, and you apply them safely and measure the results.

A clear communicator. You explain technical issues in plain language, keep people informed and escalates issues early.

Organised and methodical. You keep systems, processes and documentation tidy and easy to follow.

Outcome-focused. You take ownership of your work, move quickly and follow through on your commitments.

Honest and reliable. You act with integrity, take compliance seriously and do the right thing with people's information.

What You'll Need

3–5 years' experience in an IT, systems administration or systems support role, including some project or vendor work

Experience supporting integrated business systems and the data that flows between them

Sound working knowledge of cybersecurity controls across identity, access, devices and data

Experience working with external IT providers and technology vendors, including tracking service levels and costs

Exposure to automation or AI tools, and an understanding of the controls needed to use them safely

Full working rights in Australia

The ability to work on-site in Geelong

Highly regarded:

Experience with Microsoft 365, Entra ID and SharePoint

Knowledge of recognised security frameworks such as the ASD Essential Eight

Experience supporting a mobile or field-based workforce across multiple locations

The Hours

This is a full-time role based on-site at our Geelong office, Monday to Friday, with occasional after-hours availability for incidents or planned system changes.

Why Join Us

Meaningful work that helps keep people safe

The chance to shape how technology is used in a growing business

A genuine opportunity to put automation and AI to work and see the impact quickly

Close collaboration with teams right across the business

A Profit for Purpose company that delivers safer vehicles, safer workplaces and stronger communities