Technology Adoption Specialist

RSM US LLP; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across the national network. You will lead training for Microsoft 365 Copilot, Power Platform, and AI tools, bridging people, processes and tools to deliver measurable business value.

The role sits at the intersection of technology, learning, change management and innovation, offering opportunities to influence how one of Australia’s leading professional services firms works now and into the future.

Qualifications

• 4+ years delivering IT or digital skills training in a corporate or professional services environment.
• Strong written communication; produce clear, concise training content and documentation.
• Design and deliver training focused on end-to-end business processes and role-based workflows.
• Demonstrated ability to learn new technologies quickly and adapt training requirements.
• Experience communicating with stakeholders across levels and functions.
• Strong facilitation and interpersonal skills for in-person and online training.
• Willingness to travel interstate to deliver training and provide onsite support.

Responsibilities

• Design and deliver engaging training programs for Microsoft 365, Copilot, Power Platform, and core systems.
• Develop and maintain enablement materials: guides, use cases, videos, digital tips.
• Facilitate national webinars, focus groups, and internal communities of practice.
• Support adoption through structured change management practices.
• Evaluate and test new technologies and AI tools (Copilot, Claude).
• Contribute to national AI strategy, including pilot projects and stakeholder input.
• Identify, assess, and recommend tools aligned with digital transformation goals.
• Partner with staff across divisions to ensure adoption aligns with needs.
• Provide updates on performance, releases, and technology roadmaps.
• Track user feedback and serve as central contact for support.

Skills

IT training

Stakeholder comms

Training design

Public speaking

Online training

Change management

AI tools knowledge

Education

Microsoft 365 Fundamentals

Microsoft Certified Trainer (MCT)

Job description

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are:

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role:

The Technology Adoption Specialist plays a critical role in driving technology enablement across RSM's national network. This role supports the adoption of emerging technologies, including Microsoft 365 Copilot, Power Platform, automation tools, and AI agents, by providing training, guidance, and strategic input. The role bridges people, processes, and tools to ensure new technologies deliver measurable value to the business.

Are you passionate about technology, innovation and helping people get the most out of the tools they use every day? This is a unique opportunity to sit at the intersection of technology, learning, change management and innovation, influencing how one of Australia's leading professional services firms works now and into the future.

KEY RESPONSIBILITIES:

• Design and deliver engaging training programs for Microsoft 365, Copilot, Power Platform, and other core systems.
• Develop and maintain enablement materials, including guides, use cases, videos, and digital tips.
• Facilitate national webinars, focus groups, and internal Communities of Practice.
• Support adoption efforts through structured change management practices.
• Evaluate and test new technologies and AI tools (e.g., Copilot, Claude).
• Contribute to national AI strategy, including pilot project design and stakeholder input.
• Identify, assess, and recommend tools that align with firm-wide digital transformation goals.
• Partner with staff across divisions to ensure adoption aligns with operational needs.
• Provide ongoing updates on performance, releases, and technology roadmap changes.
• Track user feedback and serve as a central point of contact for support and issue resolution.
• Monitor trends in AI, automation, user behaviour, and emerging workplace technologies.
• Lead experimentation with advanced prompting, reporting, and AI-enhanced workflows.
• Develop and publish insights, playbooks, and adoption resources aligned with strategic objectives.

About you:

EDUCATION REQUIREMENTS:

Essential

• Microsoft 365 Fundamentals certification

Desirable

• Microsoft Certified Trainer (MCT)
• Familiarity with change management methodologies and frameworks (e.g., ADKAR, Prosci, Kotter).

DEMONSTRATED EXPERIENCE & ATTRIBUTES:

Essential

• undefined
• 4+ years of experience delivering IT or digital skills training in a corporate or professional services environment.
• Strong written communication skills, with the ability to produce clear, concise, and engaging training content and documentation.
• Proven ability to design and deliver training that focuses on end-to-end business processes and role-based workflows, not just systems use.
• Demonstrated ability to quickly learn and adapt to new technologies and changing training requirements.
• Experience communicating effectively with a wide range of stakeholders across different levels and functions of the business.
• Strong facilitation and interpersonal skills, with experience delivering both in-person and online training sessions.
• Ability to work independently and collaboratively as part of a national or cross-functional team.
• Well-developed analytical and problem-solving skills to support needs analysis and enablement design.
• Willingness to travel interstate to deliver training and provide onsite support during major technology rollouts.

If you’re excited by innovation, love helping others succeed with technology, and want to make a real impact across a national organisation, we’d love to hear from you.

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.