Technician - Field Service - 2/1 - Residential

Cummins Asia Pacific

Karratha

Híbrido

AUD 60.000 - 80.000

Jornada completa

14 días+

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Descripción de la vacante

A leading engineering company is seeking a Technician - Field Service in Karratha, Western Australia. The candidate will engage with customers, perform maintenance activities, and document service actions. This entry-level position requires certification and offers a hybrid work environment with full-time employment opportunities. Heavy vehicle experience is preferred.

Formación

Apprentice Trained Engine Technician (Cert III) or equivalent.
Intermediate level of workshop or field service experience required.
Heavy Vehicle Experience preferred.
HR License preferred.

Responsabilidades

Engage customers in a courteous and professional manner.
Perform preventative maintenance activities in the field.
Complete required documentation in business systems.
Identify additional service opportunities with customers.

Conocimientos

Health and Safety Fundamentals

Diagnostics Application

Electronic Service Tool Application

Engine Systems Interactions

Product Repair and Maintenance

Service Documentation

Technical Escalation

Values differences

Educación

Apprentice Trained Engine Technician (Cert III)

Descripción del empleo

Overview

Technician - Field Service - 2/1 - Residential at Cummins Asia Pacific.

Responsibilities

Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to site management and to their supervisor.
Complete in workshop repairs as required.

To be successful in this role you will need the following

Apprentice Trained Engine Technician (Cert III) or equivalent
Intermediate level of workshop or field service experience required
Intermediate level knowledge of and/or experience with engine products
Heavy Vehicle Experience preferred
HR License preferred

Qualifications

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Job details