Technical Team Lead: Incident Resolution & Customer Focus

NEC Australia Pty Ltd.; Darwin; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

NEC Partner Product Discounts

Work with passionate and like-minded团队

Job summary

NEC Corporation is seeking a Team Lead in Darwin to provide technical leadership, guidance on fault-finding, and day-to-day management of the team. You will be the go-to person for customer management and problem resolution, while coordinating resourcing, performance and on-call rostering.

You will work within NEC's Infrastructure team supporting Windows and Unix/Linux servers, Exchange, Active Directory and storage management across government and enterprise clients.

Qualifications

• 2+ years' experience in a technical leadership role.
• 3+ years' experience in hardware diagnostics and troubleshooting within an enterprise environment.
• Strong technical leadership and problem-solving ability with mentoring.
• Excellent communication skills and ability to articulate business impact to all levels of management.
• Customer-first mindset when managing critical issues.
• Strong time management balancing operational support with project demands.

Responsibilities

• Lead the technical team, managing and escalating major incidents to the Technical Delivery Manager and Major Incident Management team.
• Support service owners in developing and maintaining service descriptions and project SOWs.
• Identify and elevate opportunities for improvement to the Technical Delivery Manager.
• Participate in process forums as required.
• Provide technical leadership and guidance on fault-finding methodologies, customer management and problem resolution.
• Manage day-to-day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on-call rostering.

Skills

Technical leadership

Customer management

Problem solving

Team mentoring

Communication skills

Tools

Windows Server

Unix/Linux

Exchange

Active Directory

Storage management

Job description

NEC Corporation is seeking a Team Lead in Darwin to provide technical leadership, guidance on fault-finding, and day-to-day management of the team. You will be the go-to person for customer management and problem resolution, while coordinating resourcing, performance and on-call rostering.

You will work within NEC's Infrastructure team supporting Windows and Unix/Linux servers, Exchange, Active Directory and storage management across government and enterprise clients.