Technical Support Technician

Found People; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Found People is seeking a Technical Support Technician (AV / Automation) for their Arundel, Gold Coast office. The role focuses on hands-on troubleshooting and supporting clients across Australia with high-end AV, lighting, and automation systems.

You will be the go-to tech for diagnosing issues, guiding clients to resolution, and assisting integrators with system setup. A strong AV background and comfort communicating with clients are essential.

Qualifications

• Real AV experience required.
• Experience with AV systems is essential.
• Ability to troubleshoot and guide clients to resolution.

Responsibilities

• Provide phone and email support to customers.
• Remote login troubleshooting of AV and automation systems.
• Diagnose issues and guide clients to resolution.
• Support integrators with system setup and performance issues.

Skills

Audio Visual (AV) systems

Home automation knowledge

Troubleshooting

Client communication

Job description

Technical Support Technician (AV / Automation)
Arundel, Gold Coast | Up to $100K + Super

Are you an AV technician who enjoys solving problems — not just installing systems?

A well-established control systems and AV solutions business, is looking for a Technical Support Technician to join their growing team on the Gold Coast.

This is an office-based role supporting integrators and clients across Australia with high-end AV, lighting, and automation systems.

About the Company

Been operating for over 15 years and is a trusted wholesaler of control systems, lighting, and AV automation solutions. With a tight-knit team they pride themselves on technical expertise, strong client relationships, and long-term industry presence.

About the Role

This is a hands-on technical support role where you’ll be the go-to person for troubleshooting and assisting clients.

Your day-to-day will include:

• Providing phone and email support to customers
• Remote login troubleshooting of AV and automation systems
• Diagnosing technical issues and guiding clients to resolution
• Supporting integrators with system setup and performance issues

What We’re Looking For

We’re open to different backgrounds — but you must have real AV experience.

Ideal candidates will have:

• Experience in Audio Visual (AV) systems (essential)
• Exposure to home automation or building automation (highly regarded)
• Strong troubleshooting and problem-solving skills
• Confidence communicating with clients and installers
• Ability to work independently in an office-based support role

Benefits:

• Work with a respected, established business in the AV industry
• Be part of a small, highly technical team
• Stable, long-term opportunity with career growth
• Competitive salary based on experience (Up to $100K + super)
• Gold Coast location (Arundel office)

Additional information

• Gold Coast Location: Arundel
• Up to $100k + Super + Stable Long-term Career Growth
• Respected, established business in the AV industry

At Found People, we treat all applications with strict confidentiality.