Technical Support Specialist: CGM & Medical Device Help

22 Australasian Medical & Scientific Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global growth opportunities

Career development / tuition support

Job summary

Dexcom is seeking a Technical Support Specialist to assist patients, families and healthcare professionals with Dexcom CGM products. You will troubleshoot issues across smartphones, insulin pumps and other medical devices, guiding users through setup and app navigation via phone and email.

You will document interactions in CRM systems and coordinate with internal teams. You will stay current on product updates, participate in ongoing training, ensure compliance with Quality System and regulatory

Qualifications

• 2–4 years of experience in customer service or healthcare support.
• Experience with CRMs or patient record systems is a plus.
• Strong communication skills, especially over the phone.

Responsibilities

• Troubleshoot technical issues across Dexcom products and platforms.
• Guide users through setup, app navigation, and product use via phone and email.
• Document customer interactions accurately in CRM systems.

Skills

Customer focus

Active listening

Calm under pressure

Tech savviness

Learn new systems

Phone communication

Clear communication

CRM experience

Flexible hours

Healthcare support

Tools

CRM software

Job description

Dexcom is seeking a Technical Support Specialist to assist patients, families and healthcare professionals with Dexcom CGM products. You will troubleshoot issues across smartphones, insulin pumps and other medical devices, guiding users through setup and app navigation via phone and email.

You will document interactions in CRM systems and coordinate with internal teams. You will stay current on product updates, participate in ongoing training, ensure compliance with Quality System and regulatory